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Old 11-04-2008, 10:42 AM   #1
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Default Unanswered: Webkinz customer service

So..i was speaking with someone today, and they recognize i wasnt age 18, xD, so they told me to like, get my mom or dad, but the thing is, i dont think my mom would actually speak to webkinz customer service because i didnt get my virtual goodie bag .
But i REALLY want it...and there's no other person in my family, or relatives, and its not like im gonna ask my friend's mom to help me get my virtual halloween goodie bag . xPP

Help me
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Old 11-04-2008, 10:54 AM   #2
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Default Re: Webkinz customer service

Really? That's pretty rude of them. Webkinz was originally made for children. So they should atleast speak to someone who is 13 or older.
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Old 11-04-2008, 10:59 AM   #3
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Default Re: Webkinz customer service

well i would at least try to ask my mom
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Old 11-04-2008, 10:59 AM   #4
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Default Re: Webkinz customer service

Unfortunately, their rules do require that you be 18 to call. If you want your gift bag your mom will have to talk to them.
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Old 11-04-2008, 11:05 AM   #5
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Default Re: Webkinz customer service

Gripper...try this, in the Comments and suggestions box, you know, where you go to fill out the Survey. Write them a letter from there. Not in the Questions part, but the Comments and Suggestions. Tell them that this is a COMMENT about their poor service and uncaring attitude toward younger users who had FULL expectations of receiving a Hallowe'en loot bag AS WAS PROMISED on their Front page. Tell them you would really like to have the items. Do this about THREE days in a row, they have to read at least one! If they do send you a Gift bag, THANK them through that same place. That is what I did and I got THREE, one in each account. I sent a thank you note back in each and every one so they would know that I got them Make sure you tell them that you were logged on that day,too!
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Old 11-04-2008, 11:13 AM   #6
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Default Re: Webkinz customer service

Ask your mom - I bet she would do it. I would do it for either of my kids.
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Old 11-04-2008, 11:51 AM   #7
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Default Re: Webkinz customer service

I am under 18, and I have called them once before with no problems. Here is how I did it:

I had to convince them that I was mature enough to be an adult. I fully explained my problem, and tried to use strong word choices. If you have to, write down what you are planning on saying. If I were you, I would say something along the lines of.

"Hello, my name is Gripper, and my home telephone number is xxx-xxx-xxxx, and then best time to call me would be in between xx and xx o clock. I logged onto my Webkinz world account (insert WKW account id in here) on Halloween day, but I did not receive my goodie bag. I have already tried (insert things you did here, for example, multiple logging ins, searched through entire dock, cleared temp. internet files, etc.) but that did not provide me with a solution. I was wondering if it would be possible to have the bag replaced in my account. Thank you for your time."

Now, that sounds like something an adult would say. Then, when they call you back, explain your situation again, and when they ask you questions, try to answer in the same sort of manner, with big words. Also, try to sound very calm and reasonable when talking with them. Think about it, you don't want to throw a hissy fit, because that is something a kid would do.

Good luck!
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Old 11-04-2008, 12:24 PM   #8
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Default Re: Webkinz customer service

Rules are in place to protect everyone involved and need to be followed. Just ask you mother or contact them via email. It is never a good idea to say you are an adult when you are not.
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Old 11-04-2008, 03:48 PM   #9
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Default Re: Webkinz customer service

I can't beleive your mom would not help.....that has me scratching my head.
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Old 11-04-2008, 05:26 PM   #10
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Default Re: Webkinz customer service

I was going to make some rude comment about there actually being customer service??
but . . .

As a mother and a grandmother, if my child/grandchild asked for my help on this I would do it. Don't sell your mother short, ask. The worst she can do is refuse you.
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