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Old 08-22-2008, 09:05 AM   #1
Koolqueenofdaworld
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Default Unanswered: Webkinz Clubhouse and Email from Ganz

Hello!! Well i sent an email to ganz to inquire about the blue screen i always get when i log in. The next day they sent me this reply:

Hello and thanks for writing,

You have inquired about receiving a blue screen when trying to enter the clubhouse. This may be caused by increased activity within the clubhouse area. An alternative resolution to this problem is to turn on your kinzchat phone before first attempting to enter the clubhouse. If this does not resolve your current issue then please try to enter the clubhouse at another time.

Regards,

Webkinz Customer Support

I didn't think of doing the thing with my phone!! Well I tried it, but it didn't work, but it may work for you! I will try to get on later and see if it works then!!!

I hope they squash the bugs!!

webkinzqueen14

ps tell me if it works for you!
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Old 08-22-2008, 09:09 AM   #2
steelilacs
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Default Re: Webkinz Clubhouse and Email from Ganz

Good Morning WebkinzQueen!
I see what your saying here, and it may just be what some people need to do in order to get into the Clubhouse.
Have you tried waiting for 1min-5min?
When you click on the clubhouse button?
I've found that if you wait the blue screen does go away, and results in the clubhouses!
This works for me and always continues too...
Hope you guys can get in there soon!!!

-lovely.
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Old 08-22-2008, 09:21 AM   #3
ow I'm blonde and
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Default Re: Webkinz Clubhouse and Email from Ganz

Well it looks like we will just have to wait.
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Old 08-22-2008, 09:36 AM   #4
SEH58
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Default Re: Webkinz Clubhouse and Email from Ganz

View Post Originally Posted by lovelydragon01
Good Morning WebkinzQueen!
I see what your saying here, and it may just be what some people need to do in order to get into the Clubhouse.
Have you tried waiting for 1min-5min?
When you click on the clubhouse button?
I've found that if you wait the blue screen does go away, and results in the clubhouses!
This works for me and always continues too...
Hope you guys can get in there soon!!!

-lovely.
How long to you typically wait before the blue screen goes away and you get in?
I can get in fine on my Asian account although I don't stay in long before it freezes up but and still not able to get past the blue screen on American account.
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Old 08-22-2008, 11:14 AM   #5
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Default Re: Webkinz Clubhouse and Email from Ganz

I've waited for 15 minutes on both of my accounts and the blue screen has never turned into the clubhouse. I hope they fix this soon!
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Old 08-22-2008, 11:15 AM   #6
dhmjohnson
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Default Re: Webkinz Clubhouse and Email from Ganz

I've tried all of that. I can't get in the clubhouse on any of my accounts.
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Old 08-22-2008, 11:39 AM   #7
Koolqueenofdaworld
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Default Re: Webkinz Clubhouse and Email from Ganz

whats the difference between the asian american and europe accounts - is it just where you are?
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Old 08-22-2008, 12:54 PM   #8
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Default Re: Webkinz Clubhouse and Email from Ganz

View Post Originally Posted by webkinz_queen14
whats the difference between the asian american and europe accounts - is it just where you are?
It's not where you are, but rather the time zone you pick when you open the account. Asian accounts are on Japan Standard Time which is 14 hours ahead of US Kinz Time. Europe is 5 hours ahead of US Kinz Time. Asian accounts get different rares each day than the other two. Europe and US rares are the same, but Europe gets them 5 hours earlier.
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