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Old 01-05-2008, 02:07 PM   #1
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Exclamation Unanswered: webiknz theif!!!!

HELP ME!!!!!!!! some of my items and kinzcash has gone missing! how do you contact ganz. someone help me. here are a list of my items that have gotten stolen....

stardust dreams bed
Dex's lugbot lookout
basset hound detective desk
Alvin toy guitar
Zingoz snowglobe
1000 kinzcash
a recipe food ( one that hasn't been solved yet )

How do you contact Ganz. I haven't told anyone my password, i change it so often i think i'm going to forget it. no one has one of my tags. has anyone else have things go missing???
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Old 01-05-2008, 02:15 PM   #2
okey dokey artichoky
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Default Re: webiknz theif!!!!

I haven't had anything go missing but here is the info:

e-mail
support@webkinz.com
Phone
866-webkinz
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Old 01-05-2008, 02:30 PM   #3
Ratqueen
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Default Re: webiknz theif!!!!

I don't think contacting Ganz will help in any way. This is what they say in their support area about this:

The only way an item or KinzCash can go missing is if someone knows your username and password (or Secret Code) and has accessed your account......
If someone has spent your KinzCash, it cannot be reimbursed.
If someone has removed or sold an item, it cannot be reinstated.

Do you have a very secure password? I mean one with letters, special characters AND numbers? If it's just a plain dictionary word, then it can be easy for password thieves to use a program and find it.
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Old 01-05-2008, 02:33 PM   #4
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Default Re: webiknz theif!!!!

my old password had the name of someone and numbers my new one is alot harder to guess
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Old 01-05-2008, 05:33 PM   #5
horsychick
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Default Re: webiknz theif!!!!

Here is the info!
support@webkinz.com
866-webkinz

But I don't think they can do anything about it sorry!
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Old 01-06-2008, 01:11 AM   #6
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Default Re: webiknz theif!!!!

Try going onto google and doing a search for contacting ganz. i remembered i had my milk truck gone missing and they immediatley returned it
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Old 01-06-2008, 01:29 AM   #7
winney98
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Default Re: webiknz theif!!!!

I have some things missing also, i have to contact them because a friend of mine told me that when she had some things missing she called ganz and they could tell her everything that she was suppose to have on her account. And the gave her her things back. When you think about it, it is just virtual things, so why dont they give them back to us!!!! Not likes they are sending us real things!!
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Old 01-06-2008, 09:44 AM   #8
xorelox
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Default Re: webiknz theif!!!!

its actually 1-866-webkinz
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