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Old 08-28-2017, 05:11 PM   #1
washerchina
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Default Unanswered: Wallpaper Stuck In Treetop Room

I'm sorry if this isn't the right place to post this, I'm new to the forum.
I accidentally put the Stained Glass Solarium wallpaper (family score prize for 7,000) in a treetop room, I didn't think any wallpapers could go in that kind of room, but it did and now it's stuck there. Is there any way I can remove it? Or is there at least a different treetop wallpaper I could put up so I can get the Stained Glass wallpaper back?
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Old 08-28-2017, 05:51 PM   #2
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Default Re: Wallpaper Stuck In Treetop Room

First, Welcome to WI!

I didn't think there were any tree top wallpapers either, but the only way to know if there truly is any is to go into the wShop & see if there is. Bc if there is you could buy one & it should switch out the one you accidentally put in there for that one. If that doesn't work then worst case you may have to contact Ganz via email or Facebook (Sally Ganz or Betty Butter Ganz on Facebook), hopefully, it won't come to that. I hope you're able to get everything figured out & your wallpaper back. Good Luck!
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Old 08-28-2017, 11:23 PM   #3
marnabear
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Default Re: Wallpaper Stuck In Treetop Room

View Post Originally Posted by Phoenix Asher
I'm sorry if this isn't the right place to post this, I'm new to the forum.
I accidentally put the Stained Glass Solarium wallpaper (family score prize for 7,000) in a treetop room, I didn't think any wallpapers could go in that kind of room, but it did and now it's stuck there. Is there any way I can remove it? Or is there at least a different treetop wallpaper I could put up so I can get the Stained Glass wallpaper back?
Sorry that glitch happened. Send Ganz an email at webkinzsuppprt@ganz.com and tell them you have an item stuck in a room. Give your username, the name of the room and the exact name of the item. They should remove it for you and place it in your dock. It might take a while but you should hear back from them that it's fixed. If you get back a form reply just keep responding with the same information.

This has worked for me in the past and I hope it works for you.
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