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My son is in absolute hysterics that his monkey is about to die of hunger. Every time we go to the shop and choose some food it adds to the cart fine, goes to the final screen fine - but logs us out when we try to buy it. Click the button to buy and it comes up with "Please wait..." and then a message saying (paraphrased) "we couldn't connect to the Webkinz site so you're being logged out". His poor monkey is at 50 health and proclaiming his hunger. Any advice on how to feed the poor thing??? Thanks!
I'm so glad that I'm not the only experiencing this, although it's unfortunate that this problem is occuring.
My sister has a cheeky monkey and she cannot buy food. I was able to buy some items (but not the PSF) one at a time, but it's a big hassle. She just got her monkey 2 days ago, and it's really sad that it's not working.
She's also having trouble opening gifts from the KinzPost, but I'm not sure if that's related.
I hope we can both get our problem solved!! Hopefully, if there are many people with this problem, Ganz will get it fixed ASAP!
We just tried the one item at a time thing, it didn't work. I thought it might be my browser (I use Firefox) so I tried Internet Explorer - that didn't work either. Did the same thing. I cleared cookies on both browsers and logged out then logged back in. It does the same thing. I know it worked at one time though, because we bought the monkey a bed, a chair, some decorations, and a jungle sandwich (the one with bugs in it). So it must be something on their end.
Nice to hear they can't die though.. We were worried!!
I was having the same problem with my account. I couldn't even buy one item from a shop. My daughter had to send me food through kinzpost so my pets didnt starve. I sure hope this is fixed when webkinz comes back.
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