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Old 04-24-2008, 01:51 PM   #1
Memew2008
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Question Unanswered: W Shop issues 4/24/08

:chi:Just logged into WW, went to W Shop and purchased three items using three coupons. At the precise moment, I purchased these items there was a message saying we can not connect to Webkinz World and you will now be logged out. As soon as I logged back in, I noticed that only two of the three items were in my dock, yet ALL of the money had been deducted from my account.

Has this happened to anyone else? Is there anything I can do beside complain and yet once again get no answer?
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Old 04-24-2008, 01:53 PM   #2
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Default Re: W Shop issues 4/24/08

You can only use one coupon at a time. If you try to use more than one, it'll kick you out of WW. You have to purchase each item separately.

The missing money should go back into your account the next time you log on.
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Old 04-24-2008, 02:01 PM   #3
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Default Re: W Shop issues 4/24/08

Yes, I also learned the hard way a long time ago, but i lost all my money and didn't get any items. There really should be a notice posted about this as I think it ha happened to many....especially new people. Thoughts???
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Old 04-24-2008, 02:07 PM   #4
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Default Re: W Shop issues 4/24/08

So we can only use one coupon per W-shop check out? I had no idea! Thanks for sharing your experience!

That would be so awful to lose your kinz cash and not get the item either!
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Old 04-24-2008, 02:08 PM   #5
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Default Re: W Shop issues 4/24/08

Hmm..that's never happened to me. Call or e-mail Ganz, telling them what happened, and ask if they can give you your KC back

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Old 04-24-2008, 02:11 PM   #6
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Default Re: W Shop issues 4/24/08

Hmm, I am pretty sure I have used more than one coupon at a time and didn't have a problem.
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Old 04-24-2008, 03:03 PM   #7
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Default Re: W Shop issues 4/24/08

I had no idea there was a limit on using coupons. Guess I learned the hard way as well. Believe me, I won't ever do that again.

By the way, I did log back in - still only had two of the three items and money is still gone.

:chi:
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Old 04-24-2008, 03:05 PM   #8
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Default Re: W Shop issues 4/24/08

yeah so next time just use one at a time. sirry you had to learn the hard way
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Old 04-24-2008, 03:09 PM   #9
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Default Re: W Shop issues 4/24/08

This has happened to me but I got my coupons and money back in my dock as soon as I logged back in.
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Old 04-24-2008, 03:11 PM   #10
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Default Re: W Shop issues 4/24/08

View Post Originally Posted by FIA
You can only use one coupon at a time. If you try to use more than one, it'll kick you out of WW. You have to purchase each item separately.

The missing money should go back into your account the next time you log on.
really thanks i didnt no that either
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