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Old 04-18-2010, 06:45 PM   #1
grammiedkinz
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Default Unanswered: Violet Persian Rug

Please help me figure out if I am going nutty. I am sure I bought the Violet Persian Run on more than one account; put it in a room on one and left it in the dock on ohters. I cannot find them. Has this happened to anyone?
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Old 04-18-2010, 06:48 PM   #2
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Default Re: Violet Persian Rug

When things disappear I call Ganz. They are very nice about going thru your account and putting things back into your dock.

I would call tomorrow and they will tell you exactly where your items are.
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Old 04-18-2010, 06:48 PM   #3
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Default Re: Violet Persian Rug

Well, check the room and see if it's there. If it isn't, log out and back in. Check your dock thoroughly, especially if you have a big dock. If you can't find it, contact Ganz.

Good luck!
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Old 04-18-2010, 06:54 PM   #4
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Default Re: Violet Persian Rug

I would go to Webkinz Customer Service and they should be able to help you there!
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Old 04-18-2010, 07:43 PM   #5
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Default Re: Violet Persian Rug

If you go to webkinz customer service and fill out the I have something stuck in my room. Put the name of the item and just choose any room. They will find it and put it in your dock for you.
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Old 04-18-2010, 09:55 PM   #6
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Default Re: Violet Persian Rug

Go To webkinz customer service. They will help you
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Old 04-30-2010, 02:59 PM   #7
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Default Re: Violet Persian Rug

Thank you all for your help but when I did call Ganz (and they were very nice about looking) they don't see them either. They disappeared into thin air. I know that no one would come and take them so I was just wondering if it happened to anyone but me just to prove I am not nuts.
Anyone?
LOL

Oh My
They didn't offer to replace the missing violet rugs... I just think it may have been a glitch.
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Old 04-30-2010, 03:43 PM   #8
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Default Re: Violet Persian Rug

This may be completely unrelated, but when the Persian flooring was sold the first time, my mom bought two on each of her accounts.. The first she placed in one of her rooms and on the other account she left it in her dock (just as you've said)~ The next day though, it was no where to be seen, we looked everywhere feasible and even cleared cache/rebooted the computer and we still couldn't find it (so assuming she was just being absent minded and didn't actually purchase it we just dismissed it) It wasn't til she logged into her account on my laptop a couple days later that we found it in her dock just like she said. It made no sense at all but there it was

So maybe try logging in on a different computer and see if you can find it that way? If not good luck figuring out what happened to it.
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Old 05-02-2010, 12:53 PM   #9
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Default Re: Violet Persian Rug

I am very happy that your mother was able to find her things again. I wish that would happen for me. I did talk to ganz and they said they do not see it listed on my account so I am thinking if they can't see it and won't replace it there won't be much I can do. I will try your hint and though I don't hold much hope for it I do thank you for it. I did ask ganz to consider my call to be a report of the item becoming missing because I could not have misplaced it on so many accounts. I didn't get the feeling they wanted to put that down but they may have. I was hoping someone else may have noticed the same problem.
Thanks so much!
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