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Old 07-29-2008, 08:21 PM   #1
Becky1216
 
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Default Unanswered: Very Frustrated!!!

OK so I have been doing some "interior" changes to my Webkinz home. I was in the middle of making my Trophy Room and now I cant move my trophies!!! I have heard of this problem before where you place things and then cant get them back. Whenever I click "Edit" to try to move them. The little box thingy goes out of the room, and my Webkinz just walks to it??? Im so frustrated! Are there any tips to moving them again??? My room looks horrible!!!
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Old 07-29-2008, 08:24 PM   #2
King Hoopla
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Default Re: Very Frustrated!!!

Unfortunately, I don't think there is anything you can do. This happened to me to and the item was stuck in the room for nearly 6 months. Eventually it goes away by itself. Sorry I couldn't help you out.
Old 07-29-2008, 08:35 PM   #3
Toph is a
Gift Guru
 
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Default Re: Very Frustrated!!!

Actually, you can call ganz~ there phone # is @ the top of this section~ and they'll fix it
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Old 07-29-2008, 08:59 PM   #4
Becky1216
 
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Default Re: Very Frustrated!!!

OK Thank you both so much. I will wait a few days, and then if it doesnt go back to normal. I will contact Ganz. Thanks again!!
Becky316 is offline Female
Old 07-29-2008, 09:02 PM   #5
Webkinz :)
 
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Grammywhammy will become famous soon enough

Default Re: Very Frustrated!!!

Sometimes if you log out and log back in it fixes itself...at least its worth a try.
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Old 07-29-2008, 09:03 PM   #6
aweicker
Gift Guru
 
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Default Re: Very Frustrated!!!

I have an 07 flower vase stuck in one of my rooms. It's been there for more than 3 months now.

I hope you're able to get yours fixed!
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Old 07-29-2008, 09:04 PM   #7
Becky1216
 
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Default Re: Very Frustrated!!!

Thanks for the comments, at least Im not the only one, lol
Becky316 is offline Female
Old 07-29-2008, 09:06 PM   #8
Webkinz :)
 
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Default Re: Very Frustrated!!!

View Post Originally Posted by Becky316
OK so I have been doing some "interior" changes to my Webkinz home. I was in the middle of making my Trophy Room and now I cant move my trophies!!! I have heard of this problem before where you place things and then cant get them back. Whenever I click "Edit" to try to move them. The little box thingy goes out of the room, and my Webkinz just walks to it??? Im so frustrated! Are there any tips to moving them again??? My room looks horrible!!!
This happens to me occasionally, especially if I move something that's been there a long time. If your trophies were sitting on a trophy stand (or table, etc.) and you removed the stand, try putting the stand back where it was, even if it's on top of the stuck trophy. [When items sit on top of other items, they get 'coded together', so when you remove one, the other kind of freaks out.] Exit the room by walking through a door (not by the map) and then come back in. Is the trophy still stuck? If so, click the "Edit" and try using the arrows to turn the stand around, then leave the room again. Logging off and then back on sometimes helps get the items unstuck. If they do get unstuck, remove them immediately to your dock and then leave the room and log out. When you log back in you can continue with your decorating.

If the trophies are still stuck, go to http://customerservice.webkinz.com/cs/us_en/ss.php and email Ganz about each item. They usually take 2-3 days to unstick the items and put them back in your dock.

Hope this helps!
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Old 07-29-2008, 09:18 PM   #9
I outgrew my
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Default Re: Very Frustrated!!!

I am a proud owner of a floating chair! Yeah, I cant move it and it just floats there. Until I emailed ganz and asked them for help (here is a link to a page you may want to take a look at)
http://customerservice.webkinz.com/cs/us_en/ss.php

This is the cosumer support page where you can send a message to ganz, a technichal worker will get on your account, and hopefully fix it. hope I could help!
spearmint is offline Female
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