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So I adopted my Webkinz regular size Bengal Tiger tonight and after getting one KC coin after another I finally got a bonus gift. Imagine my excitement when it said Persian Themed Window until there was no window and no picture in the box as you can tell from the screenshot below. I guess Ganz will be getting one more phone call from me Monday morning. This is very disappointing to say the least.
Congratulations on the window!
I'm sorry it isn't showing up yet. Hopefully Ganz will be able to recover it for you. I know it's a hassle going through these processes to just get an item, but think of how cool that window will be!
Oh my goodness, I can imagine how excited you were to see that you won such an awesome prize with your blue box. That is awesome!
I'm sorry that it's glitched, and did not show up in your doc yet, but I am confident that you can call Ganz on Monday and that they will work on fixing this problem for you. Just remember, be nice on the phone with them and you'll usually have great results.
But WOW, congrats again! You are so lucky that you'll be getting that window soon when it's all straightened out! I bet it's beautiful!
I had heard about the Persian Bed not showing up, maybe the code for the whole theme isn't completed yet. This is just like Ganz to release unfinished items all the time. They do this with every new theme.
I so feel your pain. The good news, like others have said, is that you got a KILLER prize! You know that you will be able to prove that it is supposed to be yours since you were clever enough to take a screen shot of it! It is a hassle to have to call - you should get some kind of extra prize for having to call simply to request what you were supposed to get in the first place. THAT would be great customer service.
Once, though nothing as great as this, I had an empty box that didn't tell me what I was supposed to be getting. I called Ganz and it was very uncomfortable for me since they thought I was making it up. I hadn't thought to take a screen shot. Good for you.
PLEASE post a pic of it when you get it, I am very excited for you!
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