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Old 03-14-2010, 01:41 AM   #1
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Default Unanswered: This is very disappointing

So I adopted my Webkinz regular size Bengal Tiger tonight and after getting one KC coin after another I finally got a bonus gift. Imagine my excitement when it said Persian Themed Window until there was no window and no picture in the box as you can tell from the screenshot below. I guess Ganz will be getting one more phone call from me Monday morning. This is very disappointing to say the least.

Click the image to open in full size.
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Old 03-14-2010, 01:43 AM   #2
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Default Re: This is very disappointing

I'm sorry
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Old 03-14-2010, 01:56 AM   #3
 
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Default Re: This is very disappointing

Yes, it is disappointing that it doesn't work. I would be unhappy about that

-- and yet --

how exciting that you got that prize! You know it will work eventually, hopefully within a week or two. And you are one of the first, if not the first, to get it.

I'd certainly call Ganz (in case they don't know it is a problem), but I expect they will tell you they are "working on it".

Congratulations on your invisible persian window, and I can't wait to see a picture of it when it shows up!


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If you look closely you will see that "Valley" (my sock monkey in my avie) is wishing you a Happy Saint Patrick's Day.
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Old 03-14-2010, 02:03 AM   #4
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Default Re: This is very disappointing

Congratulations on the window!
I'm sorry it isn't showing up yet. Hopefully Ganz will be able to recover it for you. I know it's a hassle going through these processes to just get an item, but think of how cool that window will be!
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Old 03-14-2010, 02:04 AM   #5
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Default Re: This is very disappointing

don't be disappointed- Be Happy- you are one of the first people to get this new item- So new that it has yet to be put into the system . Congratulations
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Old 03-14-2010, 02:07 AM   #6
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Default Re: This is very disappointing

sorry about that
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Old 03-14-2010, 11:51 AM   #7
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Default Re: This is very disappointing

Oh my goodness, I can imagine how excited you were to see that you won such an awesome prize with your blue box. That is awesome!

I'm sorry that it's glitched, and did not show up in your doc yet, but I am confident that you can call Ganz on Monday and that they will work on fixing this problem for you. Just remember, be nice on the phone with them and you'll usually have great results.

But WOW, congrats again! You are so lucky that you'll be getting that window soon when it's all straightened out! I bet it's beautiful!
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Old 03-14-2010, 11:54 AM   #8
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Default Re: This is very disappointing

I had heard about the Persian Bed not showing up, maybe the code for the whole theme isn't completed yet. This is just like Ganz to release unfinished items all the time. They do this with every new theme.
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Old 03-14-2010, 12:12 PM   #9
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Default Re: This is very disappointing

I so feel your pain. The good news, like others have said, is that you got a KILLER prize! You know that you will be able to prove that it is supposed to be yours since you were clever enough to take a screen shot of it! It is a hassle to have to call - you should get some kind of extra prize for having to call simply to request what you were supposed to get in the first place. THAT would be great customer service.
Once, though nothing as great as this, I had an empty box that didn't tell me what I was supposed to be getting. I called Ganz and it was very uncomfortable for me since they thought I was making it up. I hadn't thought to take a screen shot. Good for you.
PLEASE post a pic of it when you get it, I am very excited for you!
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Old 03-14-2010, 06:37 PM   #10
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Default Re: This is very disappointing

OMgoodness!! What a Gorgeous Prize!!

How disappointing you will have to wait to Call Ganz to get it.

On the bright side, you got a very rare prize.

On the down side....it calls for yet more waiting.

Bummer Ganz.....Glitches!!
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