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Old 04-30-2008, 08:03 AM   #1
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Question Unanswered: Vehicle stuck in doorway

My sleigh has been stuck in a doorway (just outside the room) for about a month. In edit mode when I move the mouse pointer over it, it changes to a hand, but when I try to click on it, nothing happens. When I'm in walk mode and try to click on the sleigh, I exit the room. I can't move the sleigh or get into it.

Any suggestions?
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Old 04-30-2008, 09:14 AM   #2
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Default Re: Vehicle stuck in doorway

View Post Originally Posted by Cutemonkey
My sleigh has been stuck in a doorway (just outside the room) for about a month. In edit mode when I move the mouse pointer over it, it changes to a hand, but when I try to click on it, nothing happens. When I'm in walk mode and try to click on the sleigh, I exit the room. I can't move the sleigh or get into it.

Any suggestions?
if you go to the customer service section of webkinz, there's a form you can fill out for this exact problem--they'll fix it for you asap
good luck!!
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Old 04-30-2008, 10:34 AM   #3
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Default Re: Vehicle stuck in doorway

I would try taking another vehicle through the doorway, then logging off and back on. It worked for me in the past. It gives you something to try while you are waiting for Ganz, because they take approx 48 hours to unstick it.
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Old 04-30-2008, 12:19 PM   #4
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Default Re: Vehicle stuck in doorway

Yes, feel out the email form for Ganz. They will unstick it for you and you will find it in your dock when they do fix it.
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Old 04-30-2008, 01:00 PM   #5
Princess8471
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Default Re: Vehicle stuck in doorway

That happened to me once but eventually my pet hoppped in,,,but if not E-mail GANZ and they will fix it for you but until then just keep clicking on it on walking mode..aventually your pet will hop in it...but if not...just wait until ganz helps.
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