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Old 04-02-2008, 10:24 PM   #1
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angelgurl1 wows us all with wonderangelgurl1 wows us all with wonderangelgurl1 wows us all with wonderangelgurl1 wows us all with wonderangelgurl1 wows us all with wonderangelgurl1 wows us all with wonderangelgurl1 wows us all with wonderangelgurl1 wows us all with wonderangelgurl1 wows us all with wonder

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Thumbs up Unanswered: Various Ways to Contact GANZ

Various ways to contact Ganz:
(and, this time, I've tried ALL of them! lol)
1. Send comment thru WW (no response)
2. Send email through support@webkinz.com (form letter response)
3. Call 1-800-724-5902 - PUSH 0 - Tell the operator that you need to speak to someone about issues on your Webkinz account (You'll either get a rep - or get to leave a message for a rep - they've been good about calling back - but VERY different ways of handling the issues)
4. Send a message on the ganz.com website - on the left side of the page is a contact (guest book) button - suggestion: be polite, but direct - and specific!
5. Send an actual hard copy snail mail letter to the Ganz corporate office - new address posted on the Ganz website it:
Ganz
#043
60 Industrial Parkway
Cheektowaga, NY 14227-9903

I haven't received responses to #4 or 5 yet - but, hope to. The true issues that need to be resolved are the big picture of upgrading the WW site and improving clear, consistent customer service policies. I do believe that there are enough of us loyal Ganz customers and Webkinz lovers to make a difference if we all stand up and speak up in a reasonable way! I want Ganz to continue to succeed with Webkinz - and WW and WI to go on for a very long time!

This is the link to a thread that I posted yesterday in regard to this issue (it is quite long - but, worth the read of people's posts, experiences, and solutions!)

http://www.webkinzinsider.com/forum/....html?t=267038

I maybe shouldn't post all of this... but, if it helps one person (especially one disappointed child!) it's worth it!
angelgurl1 is offline Female
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Old 04-02-2008, 10:27 PM   #2
Webkinz :)
luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!

Default Re: Various Ways to Contact GANZ

Thanks, angelgurl!

luvwebbies is offline Female
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