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Old 06-07-2010, 09:09 AM   #1
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Default Unanswered: UserNameExists

I planned a party on the light blue color phone and when i turn on my phone to light blue i got the massage "UserNameExists" and the phone not turn on...

what can i do in order to go to my party???
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Old 06-07-2010, 10:42 AM   #2
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Default Re: UserNameExists

That's strange. Try logging out, clearing your cache, and then logging back in. If that doesn't work, you may have to call Ganz at 1-866-WEBKINZ. I'm sorry that your having problems, and I hope they get fixed!
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Old 06-07-2010, 01:31 PM   #3
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Default Re: UserNameExists

That has happened to me when i tried using my phone.

It is probably a kinz phone glitch. Hopefully it will be fixed soon.

try logging out and back in to webkinz world, maybe that will help.
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Old 06-07-2010, 01:36 PM   #4
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Default Re: UserNameExists

Whenever this has happened to my sister, it has required a phone call to ganz to get fixed. 1-866-webkinz. I know that when this is not a glitch, it is due to being banned from chat plus areas. But we have also had it happen for no reason, and a phone call clears it up.
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Old 06-10-2010, 07:09 PM   #5
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Default Re: UserNameExists

It is a glitch on webkinz world.
I called Ganz at 1-866-WEBKINZ and they fixed it.
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