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Old 08-11-2011, 01:17 PM   #1
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Exclamation Unanswered: User name exists

OK so when ever you don't log out of webkinz, like you exit out of the window it keeps you in the same zone and when you try to log back into that zone it says USER NAME EXISTS and will not let you go because it already thinks your there. And it has taken me hours to get it go away and sometimes it goes away after i log out in another zone, if anyone has some help on to what makes it go away it would be very appreciated.
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Old 08-11-2011, 02:11 PM   #2
hat happened?
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Default Re: User name exists

I would definitely call GANZ, since it seems you are the only WI member who has posted about having this problem.
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Old 08-11-2011, 02:14 PM   #3
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Default Re: User name exists

I would contact Ganz.
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Old 08-11-2011, 02:26 PM   #4
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Default Re: User name exists

I think it is happening to you because the way you are leaving the room and the way you leave WW. You can try to stop this happening by always using the Switch Room button when in the clubhouse and using the log out button when you want to leave WW. You can also try turning off your phone before you leave. If these things don't fix the problem, consider contacting ganz.
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Old 08-11-2011, 02:30 PM   #5
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Default Re: User name exists

This happens some times to me when the server is usually full I told ganz they told me that it was because of the server and to keep trying! It took forever but finally worked So patience my young friend
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