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Please Please Help! My 9 yr old got her first webkinz for Christmas. She set up the account when we were not totally paying attention. I am not sure if it is spelling or case sensitive issues but I can not log onto that accout again. I tried all different ways of typing in the name and pw but to no avail. I tried to reset the account.... didn't work. A few days later we bought another one (a pug) the code is used. I sent an email through the customer support and they sent me back an email after a few days saying that the account was fixed. Tried to log in and I get the same message about the code being used. I am so frustrated. Now I have bought TWO webkinz and still not on the site. Do I dare EVER buy another? I wish someone could help.
There number is 1-866-WEBKINZ I called them before, it works
One question...Does that phone number for Ganz have hours that they aren't taking call and a time to when they are?If so please post a reply.B/c i have e-mailed Ganz and they give me a phone number with a service code with it.
well if its a webkinz polar bear geez there was a thread about someones classmate got a free webkinz polar bear by typing in different codes until it worked and that's sad because you pay the money for webkinz and the code is used
Well, some very rude people are trying to cheat, and they type in random letters until they get a code. It may have been used already by someone that was trying to cheat. Alot of people have been doing it lately.
I believe ganz should make it a thing to where you can only mess up 2 times while entering your secret code. Then you have to wait for a day or so before trying to readopt that pet. that would settle the prolem with kids messing around with letters and numbers to get a free pet.
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