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Old 01-12-2008, 07:11 PM   #1
Lil Kinz
jeweleroo is an unknown quantity at this point

Thumbs down Unanswered: used code/messed up accounts

Please Please Help! My 9 yr old got her first webkinz for Christmas. She set up the account when we were not totally paying attention. I am not sure if it is spelling or case sensitive issues but I can not log onto that accout again. I tried all different ways of typing in the name and pw but to no avail. I tried to reset the account.... didn't work. A few days later we bought another one (a pug) the code is used. I sent an email through the customer support and they sent me back an email after a few days saying that the account was fixed. Tried to log in and I get the same message about the code being used. I am so frustrated. Now I have bought TWO webkinz and still not on the site. Do I dare EVER buy another? I wish someone could help.
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Old 01-12-2008, 07:14 PM   #2
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Default Re: used code/messed up accounts

People have been typing in random codes until they get a webkinz. That's the problem. Your code is probably used by a little 10 yr old punk who tried to get a free webkinz.

That's been happening lately..sigh.

I would call Ganz. I think the number was something like 1-800-WEB-KINZ

I don't remember...

~Amanda
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Old 01-12-2008, 07:15 PM   #3
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Default Re: used code/messed up accounts

im really sorry that happend!
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Old 01-12-2008, 07:15 PM   #4
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Default Re: used code/messed up accounts

There number is 1-866-WEBKINZ I called them before, it works
Old 01-12-2008, 07:20 PM   #5
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Question Re: used code/messed up accounts

View Post Originally Posted by LiDDLE` LiSA
There number is 1-866-WEBKINZ I called them before, it works
One question...Does that phone number for Ganz have hours that they aren't taking call and a time to when they are?If so please post a reply.B/c i have e-mailed Ganz and they give me a phone number with a service code with it.
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Old 01-12-2008, 07:21 PM   #6
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Default Re: used code/messed up accounts

well if its a webkinz polar bear geez there was a thread about someones classmate got a free webkinz polar bear by typing in different codes until it worked and that's sad because you pay the money for webkinz and the code is used
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Old 01-12-2008, 07:23 PM   #7
Lil Kinz
jeweleroo is an unknown quantity at this point

Default Re: used code/messed up accounts

Thanks Everyone. I will try calling.

---------- jeweleroo added 1 Minutes and 8 Seconds later ----------

We should be able to return them to the store if the code is used. Technically we are not getting what we pay for.

Last edited by jeweleroo; 01-12-2008 at 07:23 PM.. Reason: Automerged Doublepost
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Old 01-12-2008, 07:28 PM   #8
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Default Re: used code/messed up accounts

Sry bout wat happened hope it works out fine!!
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Old 01-12-2008, 07:38 PM   #9
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Default Re: used code/messed up accounts

Well, some very rude people are trying to cheat, and they type in random letters until they get a code. It may have been used already by someone that was trying to cheat. Alot of people have been doing it lately.

I hope that I helped.

-cookiemonster96
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Old 01-12-2008, 10:54 PM   #10
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Default Re: used code/messed up accounts

I believe ganz should make it a thing to where you can only mess up 2 times while entering your secret code. Then you have to wait for a day or so before trying to readopt that pet. that would settle the prolem with kids messing around with letters and numbers to get a free pet.
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