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Old 10-30-2010, 11:17 AM   #1
Froghop55
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Angry Answered: Used Code

I just bought a Night Mare with a sealed, unopened tag from a Halmark in my area, and when I went to enter the code, it told me the code was already used. I filled out the adoption problem coustomer service link, but I also noticed that there was no gaurentee that my code would be replaced. Is there anything else I can do? Has this ever happened to anyone else before? Did you get your code replaced/or pet refunded?
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Best Answer - Posted by ImHappy
if you have the original tag, seems to me that you can prove to Ganz it's yours... and they should be able to identify which account that the horse is already logged on, easily catching the thief. I would keep working with Ganz to correct this. not only do you deserve a new code, but the person who used the original should be caught.
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Old 10-30-2010, 11:21 AM   #2
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Default Re: Used Code

Make sure you are typing in the code right. Maybe even try it on a different computer...
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Old 10-30-2010, 11:21 AM   #3
tsb1997
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Default Re: Used Code

Well, I would call Ganz. Talking one-on-one with a customer service employee, you might get more done and faster. Good luck!

Last edited by BalletDancer97; 10-30-2010 at 11:25 AM..
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Old 10-30-2010, 11:24 AM   #4
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Default Re: Used Code

I tried on IE 8 and AOL. I typed in several times on each. I really don't want to lose out on it.
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Old 10-30-2010, 11:24 AM   #5
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Default Re: Used Code

if you have the original tag, seems to me that you can prove to Ganz it's yours... and they should be able to identify which account that the horse is already logged on, easily catching the thief. I would keep working with Ganz to correct this. not only do you deserve a new code, but the person who used the original should be caught.
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Old 10-30-2010, 11:26 AM   #6
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Default Re: Used Code

Re-type the code a few times. If it still does not work, call GANZ. And keep calling until you get it! You payed for a new webkinz, you should get it.
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Old 10-30-2010, 11:29 AM   #7
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Default Re: Used Code

Thanks. I'm especially dissapointed because it was supposed to be a birthday present. I'll keep working with Ganz.
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