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Old 05-04-2009, 07:07 PM   #11
KKH81497
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Default Re: URGENT!!!!

IF you go to customer service on the webkinz front page and click help then click i have an item stuck in my room in then follow the insturctions it tells you
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Old 05-04-2009, 07:14 PM   #12
Shablooming
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Default Re: URGENT!!!!

Oh, so that IS new, isn't it? I know "The Color Catastrophe" was a W Tales story previously, so I guess they are now making it into a book. Because it is new, you can still probably go to Customer Service to get it fixed, but I would suggest waiting until it is officially released at which time the glitch will most likely be fixed.
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Old 05-04-2009, 07:18 PM   #13
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Default Re: URGENT!!!!

maggiemae, just a tip -- you will probably get more responses, and maybe quicker ones, if you put a more descriptive title on your thread. I know you feel urgently about your problem, but if you mentioned bookmarks in the title then all the people who are familiar with that particular WW item would be better able to find and respond to your questions.

You haven't broken any rules, I'm just making the suggestion. Thanks!
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Old 05-04-2009, 09:42 PM   #14
cookiecrumbles
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Default Re: URGENT!!!!

Hmmm... Try contacting Ganz and having them put it back in your dock. Hope this helps!
Old 05-05-2009, 01:31 AM   #15
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Default Re: URGENT!!!!

My kids got several bookmarks for free this weekend at Extravaganza events, and my daughter compared books in the W shop with the ones offered with the bookmarks. She found three that were not in the W shop. The Color Catastrophe was one, another was called Charmed I'm sure, and I forget the third one. Then I compared them to books I already had, and I've got the Charmed one, which I must have received about a year ago (Extravaganza last year), so I don't think that they are that new.
Perhaps they want to have a few books that you can only get with the bookmarks, otherwise those things would be pretty worthless - $ 2 for a piece of paper with a magnet on it, and a code for a 50 - 60 KC W shop item... Not something I'd spend money on.
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