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ok i got a bookmark gift bag at the trading room, and i opened it and chose a book, and when i put it in my room,i left it there for a bit. then i realized they didn't have it at the Wshop so i tried to pick it up to see what i could trade it for, but it won't let me pick it up! will somebody help????
My guess is Ganz made a mistake putting it into the bag. I bet it's a book that they are about to release. Since it's not truly in the system yet, it got stuck. Or it could just be a plan old glitch. You can fill out a forum some where and Ganz will un-stick it for you. Hoped that helped!
Did you log out and back in again to see if you are then able to pick it up? If not, then (as is the case with any stuck item) you can contact Ganz about the problem by filing a report on the homepage about it if it is that important to you. Otherwise, you can check this thread to see if it helps you unstick it:
Hello! I'm not too positive about this, but it's probably a limited, new or retired book, and the programming is messed up. Do you mind posting a picture for us? If it's not that, then it's probably just stuck. I'd log in and out a few times and see if it fixes itself. For some reason, if that doesn't work, then clear out your cache.
You can clear your cache out, by going to "Tools" on your web browser bar, clicking the "General" tab, under the "Browsing History" section, click the "Delete" button, and then select what you wish to get rid of. Good luck, and I hope you figure it out!
* Oh wow! That's brand new! The Color Catastrophe is still in the W-Tales section! Cool find! This is definitely extremely new, so you probably got it by glitch. The programming will be a messed up for now, because of that though. You might want to let a mod or admin know about your cool find!
Last edited by twilightcrz; 05-04-2009 at 07:20 PM..
The two first responses when you find something wrong with your house are to clear your cache. Then, try logging out and back in a few times, say 3 or 4. If that doesn't work, contacts Ganz at (1-800-WEB-KINZ). It's probably a glitch, because I am hearing that Ganz is going to release some new books into the W-Shop, and that is a new release, so it sticks. Good luck, and I hope this helped!
I had the same thing happen to me! I chose the color catastrophe(Spelling?) and it is stuck. to get it out just go to costomer service and send them a request in the form and they will get it out into your dock within a few days. Hope I helped.
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