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Old 07-29-2007, 02:16 AM   #1
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Smile Unanswered: UPDATE on webkinz handling of defective toys.

I am pleased to announce that Friday I recieved a VERY nice phone call from the OC Manager of webkinz. He was very concerned over the defective raccoon and has offered to replace bith the husky and the raccoon. This came after my final email telling them how upset I was at the way they had handled(or rather NOT handled) the situation previously.

Just thought you should know with persistence they do respond and were more than kind in helping me top resolve the issue.

ON that note...my 6 yr old was sobbing though when he learnbed he had to send back his favorite raccoon. I explained it was important for them to determine why the whiskers fell out so easily to prevent somebody choking on them in the future but he still does not understand and just cries about it. ARGH!
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Old 07-29-2007, 02:21 AM   #2
jaclrow
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Default Re: UPDATE on webkinz handling of defective toys.

View Post Originally Posted by taximommie
I am pleased to announce that Friday I recieved a VERY nice phone call from the OC Manager of webkinz. He was very concerned over the defective raccoon and has offered to replace bith the husky and the raccoon. This came after my final email telling them how upset I was at the way they had handled(or rather NOT handled) the situation previously.

Just thought you should know with persistence they do respond and were more than kind in helping me top resolve the issue.

ON that note...my 6 yr old was sobbing though when he learnbed he had to send back his favorite raccoon. I explained it was important for them to determine why the whiskers fell out so easily to prevent somebody choking on them in the future but he still does not understand and just cries about it. ARGH!
Thanks for letting us know what they responded with. I do for the most part understand their return policies because of the codes but that does not make it any less frustrating or fair to us when the stuffies are defective. I am so sorry for your poor little boy!
Old 07-29-2007, 02:45 AM   #3
RosieB
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Default Re: UPDATE on webkinz handling of defective toys.

Awwww too bad that your son is so upset.... but he will be very happy when a new, and whiskery pets arrive!!!!

Glad that they helped you out!!!
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Old 07-29-2007, 09:06 AM   #4
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Default Re: UPDATE on webkinz handling of defective toys.

Thanks so much for posting this It realy helps out everyone who has the same problem and lets them know that ganz will do something about it!
Im sorry your son is upset
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Old 07-29-2007, 03:33 PM   #5
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Default Re: UPDATE on webkinz handling of defective toys.

Cool !!! You Got A Cell Phone !!!
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