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Old 11-08-2007, 11:30 AM   #1
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Default Unanswered: Update from Ganz on timezone glitch

I just spoke to a Ganz Support Rep regarding the new timezone glitch -- where most daily and hourly activities don't work. He said they are working on the problem and we have two options:

1) They can reset the account and we can start over, with everything working. The down side is that you lose everything you've acquired. You can send your "things" to another account, but things that can't be sent -- like the money you've acquired, any rooms you've purchased, flooring, wallpaper, etc will be lost forever.

2) We can wait until they fix the problem, but that will take a couple of weeks.

I decided to wait as I didn't want to lose all the money we have acquired as well as the extra rooms.

Another thing I asked about was the issue of not being able to rename rooms. He told me that they've added a word filter, so any word not in their dictionary is not allowed. He said they forgot to add words with an apostrophy --> boy's room, girl's room. If you remove the apostrophy, it should work --> boys room, girls room. I said words like attic, pantry, don't work, but he could only say that words will continue to be added to their dictionary and they have no plans to "share" their dictionary list with us.

Finally, I told him that I can't accept my book bag gifts (from purchase of bookmarks); that it kicks me off the system everytime I try to select a book. He wasn't aware of that problem, so made a note to check into it.

Hope this helps.
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Old 11-08-2007, 11:33 AM   #2
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Default Re: Update from Ganz on timezone glitch

thanks for posting this!

i don't think anyone would choose option one where you'd lose all your things. and sending things to another account at a rate of 3 items a day would take a long time!
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Old 11-08-2007, 11:33 AM   #3
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Default Re: Update from Ganz on timezone glitch

thanks for the update -- I would wait also -- can't afford to loose everything
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Old 11-08-2007, 11:36 AM   #4
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Default Re: Update from Ganz on timezone glitch

Hello catskinz~

thank you so much for taking the time to share all that info..its very helpful! I havent tried to rename my rooms again...but that has been annoying me that I cant simply put in "glam boutique" for a room! I will try again next time I login and see if anything has changed..I have a few rooms that are nameless.

---------- mom2hnemi added 1 Minutes and 43 Seconds later ----------

View Post Originally Posted by sn0wwhite
thanks for posting this!

i don't think anyone would choose option one where you'd lose all your things. and sending things to another account at a rate of 3 items a day would take a long time!
I hear ya snow..thats time consuming and an investment in shipping alone! I added a 2nd account lastnight and got the time zone glitch..Im not letting it bother me though, Im going to wait it out and see if it will fix itself..but I think it can work to somewhat of an advantage being ahead of time too

Last edited by mom2hnemi; 11-08-2007 at 11:36 AM.. Reason: Automerged Doublepost
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Old 11-08-2007, 11:43 AM   #5
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Default Re: Update from Ganz on timezone glitch

thanks forthetips on room names...i have found it will not accept alot of my pet names (ex. scruffy,zim,jingles) i'll keep trying though
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Old 11-08-2007, 11:45 AM   #6
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Default Re: Update from Ganz on timezone glitch

wow...that is intresting!
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Old 11-08-2007, 11:49 AM   #7
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Default Re: Update from Ganz on timezone glitch

Yay! I can be patient as long as I know it will be fixed. So I suppose it will automatically fix your account? How do they know whose accounts are messed up and whose aren't?
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Old 11-08-2007, 12:12 PM   #8
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Default Re: Update from Ganz on timezone glitch

Thanks so much for taking so much
of your time to share this with us! Now I
know to just be patient and wait to
name my rooms.
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Old 11-08-2007, 12:14 PM   #9
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Default Re: Update from Ganz on timezone glitch

Thanks so much for getting the scoop for us.
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Old 11-08-2007, 12:41 PM   #10
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Default Re: Update from Ganz on timezone glitch

Interesting thing is that my timezone prob. account will let me do the wishing well, and that's it! The rest of it doesn't work.
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