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Old 10-08-2007, 11:02 AM   #11
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Default Re: Still not able to connect to webkinz??

I'm having the same problem, and have been having the same problem since Friday (Oct. 5th).

I'm on the east coast, using Verizon.

My daughter has lost complete interest in the website these days. She tried relentlessly on Friday and and the earlier part of Saturday. Yesterday (Sunday), she didn't even attempt to visit WW. Today, the children are off from school, and not once has she even mentioned WW nor attempted to log on.

The funny thing is, she doesn't even seem upset. It's like...she's simply forgotten about WW.
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Old 10-08-2007, 11:30 AM   #12
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Default Re: Still not able to connect to webkinz??

Sigh, yeah I keep trying.. I want to be on at 4pm though as I want that TV... I'm sure that it'll get resolved and is some sort of bug they introduced with the update... but it's a holiday weekend and is such a killer since they weren't in the office for so long and on top of it most of the kids were home! We should have been out at a lot of great day trips, but I got sick, so everyone's home and my son's driving me up the wall!

Please Vote to tell which service provider you use (it won't who who voted for what) at http://www.webkinzinsider.com/forum/...9&#post1948553

Last edited by Momma; 10-08-2007 at 11:30 AM.. Reason: Automerged Doublepost
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Old 10-08-2007, 11:35 AM   #13
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Default Re: Still not able to connect to webkinz??

Momma, I got this tip from WebkinzRthecutest here at the forum. It actually worked for me. Maybe it will for you too?

Follow the link she posted here:

View Post Originally Posted by webkinzRthecutest
i have the same problem. nothing worked. i started a thread too, only in the help part of the forum. everyone was very helful, and someone gave me a link 2 the customer support page. it turns our you can log in from there! here is the link to the forum:
http://www.webkinzinsider.com/forum/...ng-t88863.html

and here is a link to the customr support page:
http://customerservice.webkinz.com/cs/index.php

once there just hit log in and you'll be able to access wwebkinz! hope this helps!
Good luck to you, I hope it works!!
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Old 10-08-2007, 11:36 AM   #14
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Default Re: Still not able to connect to webkinz??

Thanks.. right at the moment it's connecting me... but usually I can't get to the customer service page at all. I'm thinking the connection is only briefly up, period
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Old 10-08-2007, 11:48 AM   #15
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Default Re: Still not able to connect to webkinz??

View Post Originally Posted by Momma
Thanks.. right at the moment it's connecting me... but usually I can't get to the customer service page at all. I'm thinking the connection is only briefly up, period
Ugh, how very frustrating. It's pretty ridiculous that we have to resort to alternate routes for getting in.
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Old 10-08-2007, 07:00 PM   #16
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Default Re: Still not able to connect to webkinz??

View Post Originally Posted by Momma
Thanks.. right at the moment it's connecting me... but usually I can't get to the customer service page at all. I'm thinking the connection is only briefly up, period
Momma,

My husband is a DSL (phone line, broadband) technician. He suggested that you call Verizon and tell them you can only connect to the webkinz Website by using your IP address but not by the URL (http://www.webkinz.com/index.html). Ask them to help you with your DNS (Domain Name Servers) problems.

I hope this information can help you.
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Old 10-08-2007, 07:05 PM   #17
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Default Re: Update: Ganz Called & Up! (Still not able to connect to webkinz??)

i dont know about all of you guys but everything is working out good and fine for me

Webkinz ID: Chellebff
Old 10-08-2007, 07:08 PM   #18
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Default Re: Still not able to connect to webkinz??

View Post Originally Posted by rickekinz
Momma,

My husband is a DSL (phone line, broadband) technician. He suggested that you call Verizon and tell them you can only connect to the webkinz Website by using your IP address but not by the URL (http://www.webkinz.com/index.html). Ask them to help you with your DNS (Domain Name Servers) problems.

I hope this information can help you.
Oh it's not that... we could NOT connect via IP or the written URL. Not a DNS issue... Ganz returned the call and it was an issue they knew about but is resolved now... the gal who talked with me didn't understand the tech jargon to be able to repeat it.
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Old 10-08-2007, 10:02 PM   #19
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Default Re: Update: Ganz Called & Up! (Still not able to connect to webkinz??)

hi momma~ thanks for the update and thats awesome they actually called you back and seem to well "currently" have things a lil more back to normal for you? I hope it only gets better from here on out!
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Old 10-08-2007, 10:22 PM   #20
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Default Re: Update: Ganz Called & Up! (Still not able to connect to webkinz??)

Ty so much mom2hnemi You've been being a great support to all of us through this weekend! Everything's been running! I've had some odd bugs, but nothing keeping me off the site entirely! Grey error messages about charms when I'm not in the Charm Forest.. sometimes it switches me out of where I am... my dock popping up in the middle of a game, etc. And a few times it disconnects me with an error message. Only a few times where it's really slow... so not "normal" but much more bearable! All 4 of us did the daily activities and even got to play balloon darts
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