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Old 10-06-2007, 10:45 AM   #1
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Default Unanswered: Update: Ganz Called & Up! (Still not able to connect to webkinz??)

Monday 3:25PM Update: Ganz just called me back! They said they know there has been a connection problem all weekend but it should be resolved now! I logged back in and the speed is normal (earlier, it was very amusing & frustrating to try to play Candy Bash 2 and watch Poncho shaking, move in slow motion, then super speed at random). I gave her the details we've gathered and took her extension down for if the problem recurs. She said it was the first time that they had this particular problem and believe it is resolved, but she, herself, didn't get the technical jargon they gave her.

__________________________________
Monday Midday UPDATE: So... it's Monday now, this problem has been going on since Friday's maintenance when they added Halloween and the Academy. These things make no apparent difference, but sometimes you can connect after doing some... othertimes hours of trying still leaves you disconnected:
  • Clearing cache
  • Removing personal data
  • Restarting the browser (mozilla and ie)
  • Reconnecting to the internet
  • Logging out and into the home network
  • Rebooting the computer
  • Reinstalling flash
  • Connecting via IP only (no words in the URL, http://, line.. there is also NOOOO access to any webkinz.com page, including customer service, etc)
On the rare instances where we can connect, at some point (often in less than 1 minute of being in the game) things start to not appear on the screen (some dock or wshop items, ads, gems you just mined, areas of WW like arcade and any other, etc), the navigation tool is often still interactive and lets you pick other areas to go to, which may partially load... etc. Then you are forced to logout, only to get that 0% loaded screen in blue and after that nothing will connect you. Any time you try to loada web page (not the game) at webkinz.com, you get a plain white screen and sometimes a timed out page.

At all these points, you can connect to any other webpage just fine. Though a few have reported some trouble with Club Penguin.

Personally, I'm in the Northeast and on Verizon Fios. I'm trying to find out if all with the problems have the same service provider... one person reported almost getting verizon, but so far others say they are all on verizon. How about you?

__________________________________

Ok, still completely unable to connect to Webkinz.com or the game window... I don't know if it's regional, or something else? I'm in the Northeast...

It's not got a thing to do with clearing cache, restarting the pc, internet explorer vs moxilla, etc... we have multiple computers and are tech geeks and have done all the basic things to resolve it.. .I'm figuring this would be wuicker than an online hunt for an alternate address.

I'm hoping that someone who is connected has a different IP being called on than I do!

Does anyone have an address for their game that doesn't begin with "http://66.48.69.102/" If so, I'd love it if you can tell us the url! (the one beginning with numbers, not www.webkinz.com)


This is what happens when we try to connect to the game (nothing loads when we try webkinz.com)

Click the image to open in full size.

Last edited by Momma; 10-08-2007 at 02:26 PM.. Reason: updating
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Old 10-06-2007, 03:29 PM   #2
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Default Re: Help... WW Game IP Address?

same thing here, i'm also in the northeast. same IP
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Old 10-06-2007, 08:25 PM   #3
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Default Re: Help... WW Game IP Address?

hi momma~ has anything new changed since you posted this this afternoon? I know alot of people had the same issue yesterday..it just stayed at the screen. I would imagine it is webkinz servers getting overloaded, I thought it would be better today. we have the same IP as listed, just tried and logged on fine. Since no other of the practical solutions worked I guess contacting ganz would be worth a shot if you havent already.
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Old 10-06-2007, 08:33 PM   #4
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Default Re: Help... WW Game IP Address?

hi... sometimes (like 3 or 4 times) after clearing the cache, all personal info, etc, and restarting the machine i can get on for a short burst. At first I thought it was happening just if I went to Curio or the new Academy, but it'll boot us off at any random place on the site. I found a number of other ips but they were all the same *sigh*
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Old 10-06-2007, 08:38 PM   #5
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Default Re: Help... WW Game IP Address?

View Post Originally Posted by Momma
Ok, still completely unable to connect to Webkinz.com or the game window... I don't know if it's regional, or something else? I'm in the Northeast...

It's not got a thing to do with clearing cache, restarting the pc, internet explorer vs moxilla, etc... we have multiple computers and are tech geeks and have done all the basic things to resolve it.. .I'm figuring this would be wuicker than an online hunt for an alternate address.

I'm hoping that someone who is connected has a different IP being called on than I do!

Does anyone have an address for their game that doesn't begin with "http://66.48.69.102/" If so, I'd love it if you can tell us the url! (the one beginning with numbers, not www.webkinz.com)


This is what happens when we try to connect to the game (nothing loads when we try webkinz.com)

Click the image to open in full size.
Try typing in this URL to get to Webkinz World.

http://www.webkinz.com/index.html
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Old 10-06-2007, 08:50 PM   #6
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Default Re: Help... WW Game IP Address?

View Post Originally Posted by rickekinz
Try typing in this URL to get to Webkinz World.

http://www.webkinz.com/index.html
If only it were that simple... no no that's the first thing we've all done.. trying to find a more advanced way in but it's failing.

I rebooted a minute ago and got in, did the charm forest and went into my room only to have it crash and nothing's working to get back on now sigh... I hope come Tuesday (lots of places are closed on this Monday) it'll be back up and running for all of those who are in my shoes!
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Old 10-06-2007, 08:51 PM   #7
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Default Re: Help... WW Game IP Address?

View Post Originally Posted by Momma
hi... sometimes (like 3 or 4 times) after clearing the cache, all personal info, etc, and restarting the machine i can get on for a short burst. At first I thought it was happening just if I went to Curio or the new Academy, but it'll boot us off at any random place on the site. I found a number of other ips but they were all the same *sigh*
hi momma~ gosh thats frustrating..it sounds like youve done everything remotely possible to maneuver through it..thats just so annoying especially with all the new neat stuff out and wanting to check it out! Lots of weird stuff has been happening so truthfully I havent been on it very much at all! well bummer, maybe it will smooth out in a few days..sending you positive vibes
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Old 10-06-2007, 09:13 PM   #8
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Default Re: Help... WW Game IP Address?

View Post Originally Posted by mom2hnemi
hi momma~ gosh thats frustrating..it sounds like youve done everything remotely possible to maneuver through it..thats just so annoying especially with all the new neat stuff out and wanting to check it out! Lots of weird stuff has been happening so truthfully I havent been on it very much at all! well bummer, maybe it will smooth out in a few days..sending you positive vibes
Thank you.. yeah I haven't managed to do dailies for the kids.. just spending their wshop coupons for two of my three kids and a small portion of my dailies I'm not up for rebooting my machine 3 or more times for under 3 minutes of connected time at best Doesn't help to have it happen on a day when I'm not feeling well and had idle play time as a result

My kids wound up on club penguin with a friend's daughter (talking via yahoo messenger all the while) since they couldn't get on webkinz when she wanted to play with them
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Old 10-07-2007, 09:18 AM   #9
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Default Re: Help... WW Game IP Address?

I don't have a URL bar when I'm on webkinz. But I'm going to tryto type in the number URL and see if it works...
(I have tabbed browsing so I can do it at the same time as typing this )

OMG IT WORKED!
Now I have 2 tabs of me on webkinz, but I'm exited this one.(I can't see half the screen)

So, go to this link it should work:
http://66.48.69.102/loader4.php?go=l...ser&aol=0&fs=1

Last edited by webkinz_addict054; 10-07-2007 at 09:18 AM.. Reason: Automerged Doublepost
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Old 10-08-2007, 10:28 AM   #10
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Momma is the cats pajamas!Momma is the cats pajamas!Momma is the cats pajamas!Momma is the cats pajamas!Momma is the cats pajamas!Momma is the cats pajamas!

Default Re: Still not able to connect to webkinz??

UPDATE: So... it's Monday now, this problem has been going on since Friday's maintenance when they added Halloween and the Academy. These things make no apparent difference, but sometimes you can connect after doing some... othertimes hours of trying still leaves you disconnected:
  • Clearing cache
  • Removing personal data
  • Restarting the browser (mozilla and ie)
  • Reconnecting to the internet
  • Logging out and into the home network
  • Rebooting the computer
  • Reinstalling flash
  • Connecting via IP only (no words in the URL, http://, line.. there is also NOOOO access to any webkinz.com page, including customer service, etc)
On the rare instances where we can connect, at some point (often in less than 1 minute of being in the game) things start to not appear on the screen (some dock or wshop items, ads, gems you just mined, areas of WW like arcade and any other, etc), the navigation tool is often still interactive and lets you pick other areas to go to, which may partially load... etc. Then you are forced to logout, only to get that 0% loaded screen in blue and after that nothing will connect you. Any time you try to loada web page (not the game) at webkinz.com, you get a plain white screen and sometimes a timed out page.

At all these points, you can connect to any other webpage just fine. Though a few have reported some trouble with Club Penguin.

Personally, I'm in the Northeast and on Verizon Fios. I'm trying to find out if all with the problems have the same service provider... one person reported almost getting verizon, but so far others say they are all on verizon. How about you?
Momma is offline
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