Rare times in local KT. Place your mouse over times and items for time conversions and info.
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Everyone here has pointed you in the right direction but I just wanted to add that if the rep you talk to is not helping ask politely to speak to a supervisor. Be calm and rational but do not back down, keep stating your case and explaining that it is simply not acceptable. They should give you well earned trophy
That sounds so frustrating, I'm sorry you lost your trophy. Congrats on winning the game, though, that's great!
As other users suggested, calling GANZ would probably be the best option. I hope you get your trophy!
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