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Old 12-20-2008, 12:31 PM   #1
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Default Unanswered: Unreliable Customer Service

I've been unable to brush my Yorkie Marshmallow for about the past month or so in the sink. Ganz has been e-mailed twice thus far, both times with no response besides the auto-response or fix. I had some items stuck in my family room and filled out the form to fix it; my items were fine the next day. Is Ganz normally this unreponsive when it comes to e-mail?

Last edited by caninegoddess; 12-20-2008 at 12:33 PM.. Reason: Too hard to read
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Old 12-20-2008, 12:45 PM   #2
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Default Re: Unreliable Customer Service

View Post Originally Posted by caninegoddess
I've been unable to brush my Yorkie Marshmallow for about the past month or so in the sink. Ganz has been e-mailed twice thus far, both times with no response besides the auto-response or fix. I had some items stuck in my family room and filled out the form to fix it; my items were fine the next day. Is Ganz normally this unreponsive when it comes to e-mail?
I think Ganz customer service can at best be called uneven...sometimes people are helped quickly and sometimes not at all. I'm not in any way defending this, however when you report a stuck item through the form it seems to go to someone who's specific job is to "unstick" items, and that's why this area seems to work so well. When you email for help the letter may go to one of several people who all have different areas of expertise, experience and willingness to help, and your request probably bounces around through several in-boxes until it is either acted on or lost. It's sad....
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Old 12-20-2008, 12:48 PM   #3
King Hoopla
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Default Re: Unreliable Customer Service

You cannot email them anymore. That's why.
Old 12-20-2008, 12:53 PM   #4
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Default Re: Unreliable Customer Service

Yeah , I definitley know where you're coming from! My blender was hanging in midair for a month .... I couldn't use it .. but I fixed it myself! Next time your sandwich maker or blender does this , try and move the counterpiece ... the blender will go on the floor and you can use it.... anyway sry on your behalf!! I hope they fix that glitch soon ..
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