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I read a couple days ago that some other people were having that problem. You are definitely supposed to get the underwater room if it is a fish. I would also have her check to see if it appeared as an option for buying a room. She should call Ganz to let them know and see if they can fix it.
I got an underwater room when I bought the goldfish. It's the only underwater room given to me but I did get one with my animal. They gave her a regular room. Maybe this is a new policy? Anyway I just thought I'd ask some of you Webkinz experts. I started this at Christmas and I only have 45 animals but, ssssshhhhhh, don't tell anyone, I think I'm getting addicted to the little cuddlies in their cyberworld.
When they first came out with the water rooms as long as it was under ten animals you received an underwater room without having to buy a room. They must have changed this . I am sorry you had to buy a room for your fish!
I do remember hearing that the first 500 people to adopt a fish will recieve an underwater room, I think you can buy it in the Wshopbut when I tried, (I boguht the wallpaper and florring), the room didn't turn "watery". Maybe you only get that option if you adopt a fish like you only get the treetop room option if you adopt a bird.
We had the same problem with two accounts in our family. They adopted underwater pets, and received a regular medium-sized room. If this is less than your 10th pet, then you should have been given the underwater room. We called Ganz and also filled out the "My Question Does not Appear Above" form under the Customer Service page. They finally got back to us, and gave each account 1000KC to pay for the room. You should definitely call or fill out the form so that they know this is a problem. Do NOT buy the underwater room before you hear back from them. Otherwise, they might not believe you. Also, be very specific in your message and make sure they know it was definitely a fish, and definitely less than 10 pets.
Hope this helps. You'll have to get in touch with Ganz and be patient, but you should get your 1000KC out of it.
Thank you for the lovely responses. I'll help my friend get in touch with Ganz to get this straightened out. You know how it is though when you get a new pet and you want everything to be perfect in their little rooms. I think it might be a mom or gram thing. LOL. Have a great evening and a beautiful week ahead.
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