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Old 08-31-2011, 01:33 AM   #1
Webkinz :)
 
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Exclamation Unanswered: Undefined pet?!

Before something like ten days ago my mom order me a lil kinz Unicorn . Finally this day i got the package from the mail. I was excited and i wanted to adopt her sooooo bad. When i adopted my new pet it stuck like 2 minutes after i wrote the security letters . When it FINALLY adopted i saw that the name of my pet was the same that i entered it BUT the birthday & type of pet & info was wroten UNDEFINED! And so that wasn't showing my pet! I clicked " Play with my pet " and it was showing me my dock and a blue screen with a message that there is a server problem and after i clicked OK it didn't let me do ANYTHING at all . My pet was the same pet that i played with her lasr before the adoption . So i looked for my unicorn and.. NO UNICORN AT ALL! I loged of and loged in back it was showing me the unicorn but when loged in ( I tryed twice ) it shows me the same message that there is a problem and i'll log of and it make me OUT of webkinz world . What can i do? PLEASE HELP!!!! Thank you!
UPDATE: i FINNALY can go into my account BUT my first webkinz was on and my unicorn gone . I tryed to do re-adoption but this doesn't work . I W A N T M Y U N I C O R N!!!!!!!!!!!!!

Last edited by webpol134; 08-31-2011 at 06:44 AM..
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Old 08-31-2011, 03:30 AM   #2
Webkinz :)
 
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Default Re: Undefined pet?!

I hink you should call GANZ.
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Old 08-31-2011, 03:47 AM   #3
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Default Re: Undefined pet?!

Usually a Pet comes up as undefined if it's not yet in the system, but the Unicorn should be. You need to get your Mum to call Ganz

This is their number
1-866-WEB-KINZ * 1-866-932-5469
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Old 08-31-2011, 11:45 AM   #4
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Default Re: Undefined pet?!

You should contact Ganz about this. It's not fair for you to pay for a pet, and then not get it.
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