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Old 01-29-2008, 09:58 PM   #1
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Exclamation Unanswered: Unable to sign in - log in doesn't load...

Hello...I'm hoping someone in WI land can help out. My mom has started an account for her and my DD to enjoy and has been having a lot of trouble logging in. She is running a laptop with AOL and dial-up...yikes, I know that's a lot working against us!

I adjusted a pop up blocker which was causing part of the problem (iniitially she couldn't get past the log-in welcome screen.) Now the loading screen appears with the W showing progression, but the capsule with the percentage of the load complete is blank. Then when the sign-on screen appears, all we see is blank fields...I've attached a screen shot to show you what I mean. I can get a cursor in the box I know is meant for the password and can even enter it, but not her user name and nothing else happens...very strange. It's like all the text is missing and we can't get in.

Very frustrating...has anyone out there encountered something like this before?

Thanks!
Attached Images
File Type: bmpwwebinz problem screen.BMP (194.1 KB, 17 views)

Last edited by relic10; 01-29-2008 at 10:00 PM.. Reason: typo
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Old 01-29-2008, 10:48 PM   #2
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Default Re: Unable to sign in - log in doesn't load...

Ive never had that happen, but I cant log on either, try switching browsers if you have others, It worked for me when I had problems. If that doesnt work, email ganz, and wait a while, your webbies wont mind!
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Old 01-30-2008, 03:03 PM   #3
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Default Re: Unable to sign in - log in doesn't load...

Hmmm...I've never seen that screen before but when i was using AOL for my internet Webkinz didn't work for me either. Not sure if this will do anygood but why don't you try typeing in the username & password like normal & then pressing the enter key. Again I'm not sure if that will work but it might be worth a try! I'd also sugest calling Ganz if that dosent work. Good Luck!
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Old 01-30-2008, 03:04 PM   #4
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Default Re: Unable to sign in - log in doesn't load...

oh, i have seen that when my dd tried to log into WW from her grandparents house and they are also on dial up. sadly we never were sucessfull in getting onto WW with dial up.
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Old 01-30-2008, 03:22 PM   #5
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Default Re: Unable to sign in - log in doesn't load...

Have you tried restarting your computer and trying agian? Hope it works!
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