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Old 08-07-2010, 02:43 PM   #1
AllieCatsMom
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Default Unanswered: Unable to See Webkinz Properly on Newer PC

I got a mini laptop, ASUS EEE, with Windows7 Starter Edition. I have cleared my cache, have the most up-to-date Adobe Flash Player installed (I also play Farmville), and I can log in to Webkinz, but I can't see the bottom of the page. I followed the instructions on the "Help" page to set my screen resolution to the proper settings and still I can't see it. It's impossible to play like this. Does anyone have any ideas? If not, how do I contact Ganz? Thankis! Julie
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Old 08-07-2010, 03:56 PM   #2
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Default Re: Unable to See Webkinz Properly on Newer PC

Maybe it's your browser? I don't know .
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Old 08-07-2010, 04:01 PM   #3
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Default Re: Unable to See Webkinz Properly on Newer PC

View Post Originally Posted by AllieCatsMom
I got a mini laptop, ASUS EEE, with Windows7 Starter Edition. I have cleared my cache, have the most up-to-date Adobe Flash Player installed (I also play Farmville), and I can log in to Webkinz, but I can't see the bottom of the page. I followed the instructions on the "Help" page to set my screen resolution to the proper settings and still I can't see it. It's impossible to play like this. Does anyone have any ideas? If not, how do I contact Ganz? Thankis! Julie
Did you use these instructions?

How to use WW with a Netbook - Webkinz Insider Wiki
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Old 08-07-2010, 05:38 PM   #4
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Default Re: Unable to See Webkinz Properly on Newer PC

I do not have the same item that you have, but I did have problems with seeing all of the screen on my friends laptop even though I could see the whole page on mine.

We went into the View menu on the tool bar, selected Zoom and adjusted the amount of zoom. I don't remember if we zoomed in or zoomed out, but after a couple of adjustments I was able to see everything that I needed to see.

Good luck!
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Old 08-07-2010, 07:20 PM   #5
AllieCatsMom
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Default Re: Unable to See Webkinz Properly on Newer PC

Thanks so much! I installed Firefox and now I can play! You guys are the best! Julie
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Old 08-08-2010, 05:46 AM   #6
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Default Re: Unable to See Webkinz Properly on Newer PC

I'm glad you found a resolution.
You should choose a best answer so that people stop looking at this thread.

I have a small laptop too and I solved my problem when someone on WI (Sorry, I forget who) posted this link http://www.wallysweb.com/webkinz.html and I go on Webkinz there now, and I can see the whole screen.
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Old 08-08-2010, 07:41 AM   #7
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Default Re: Unable to See Webkinz Properly on Newer PC

On your browser page (I use IE) there is a tool bar, mine is on the top right and click on "Page" then from that drop down menu click on "Zoom" to zoom out a bit, see if that works for you. Good luck and congrats on your new laptop .
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