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Old 11-15-2008, 09:28 AM   #1
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Default Unanswered: Unable to Play Games?

Does anyone else have the problem of when they try to play games in the arcade, they are redirected to the charm forest after about five minute of playing. How do you get rid of this?
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Old 11-15-2008, 09:35 AM   #2
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Default Re: Unable to Play Games?

I have heard about that happening from various people here in Webkinz Insider. It is not happening to me but WW is really glitchy.
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Old 11-15-2008, 12:33 PM   #3
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Default Re: Unable to Play Games?

somethign you can try is uninstalling your current flash player and installing flash player 10. it will ont work if you just update it you have to uninstall adn reinstall the new version.
i have some friends who did it, it worked for one for sure not sure about teh 2nd one.
anywya think of it as a bonus if you keep finding extra charms or kinz cash you can make some good money in teh charm forest.
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Old 11-15-2008, 01:53 PM   #4
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Default Re: Unable to Play Games?

Hi there. I just looked and I have flash player 10 and yet I keep having the same problems as this person. It is frustrating for sure! I can't finish any games in the arcade.
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Old 11-15-2008, 01:56 PM   #5
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Default Re: Unable to Play Games?

no, not for me
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Old 11-15-2008, 02:12 PM   #6
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Default Re: Unable to Play Games?

Ya, I keep trying to play the new pizza game for fun and I get refreshed. Its making me mad as this has happened several times and I've had to start over. >=[

Oh and I've probably lost at least $200 with this issue..
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Old 11-15-2008, 02:12 PM   #7
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Default Re: Unable to Play Games?

Yes, this has been happening to me since the beginning of the Fall Festival. It let up for a week or so in the middle of October, but then this glitch came back again. I believe I have seen the problem referred to in another thread as a "refresh glitch".

It not only happens to me during games, but also during almost any other Webkinz activity. I've been booted from Gem Hunt, Star Hunt, and Wishing Well - but I've been able to resume those if I go back. However, it gets really frustrating when I am booted from a job or an Academy class, because those just record a "Fail", and I lose the chance to do them, as well as the KinzCash. And KinzCash *is* a problem, as I haven't been able to earn much for about six weeks, now - when you're booted from the games, you don't get the money you had earned so far.

I called Ganz about it this week, and the woman I spoke to said that they are aware of this problem, but they don't yet know what is causing it or how to fix it. She told me that, at first, they thought that it was only happening to people after they visited the Charm Forest, but I told her that it happens to me constantly, whether I've been in Forest or not that day. She was nice, but it was still discouraging, because she couldn't tell me when it will get fixed. She said that, right now, they are taking detailed notes on how this glitch is affecting different users, in an attempt to track down the problem.

Best I can tell you is, you're not alone. It's happening to a lot of users, and Ganz is tracking it. Hopefully, they will figure it out and fix it soon. If it will make you feel bettter, you could call them and report your problem. It's probably good for them to know how widespread this issue is.
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