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Old 10-30-2008, 09:44 AM   #11
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Default Re: Unable to open Webkinz World

There was someone here that mentioned an update to the adobe flash player, one of the browser plug-ins. That is what WW uses to work. It might be worth it to update your flash player. I think you have to uninstall the old flash player and then install the new one.

I hope it gets fixed for you soon. I'd be frustrated, too!
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Old 10-30-2008, 09:44 AM   #12
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Default Re: Unable to open Webkinz World

View Post Originally Posted by moonmicky
It's not working for me either! why is there scheduled maintenance so late?
You have to wait. Sometimes webkinz world goes down for a long time because they are adding some really cool new features. The longer the better so if you wait you'll be happy!
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Old 10-30-2008, 09:44 AM   #13
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Default Re: Unable to open Webkinz World

my asian and euro account are down. Do you think this means there is maintenance all day?
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Old 10-30-2008, 09:45 AM   #14
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Default Re: Unable to open Webkinz World

View Post Originally Posted by moonmicky
my asian and euro account are down. Do you think this means there is maintenance all day?
I'm pretty sure there was an update about Webkinz World having webkinz down because they were adding some stuff.
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Old 10-30-2008, 09:56 AM   #15
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Default Re: Unable to open Webkinz World

I get the white page too! This is what I do...
Sometimes it turns to black as well.
Anyway I have found that if I keep the page open click randomly on the 'loader/white' page

then minimize the 'white/loader page' and go back to the front page...remember not to hit F5 or close the 'white/loader page'

Then hit refresh, stop, refresh on the front page until you see it perfectly

go back to the 'white/loading page' and I randomly click again...I will eventually see my cursor moving around like it does when I am stuck waiting for a page to load slowly.

than the normal screen pops up and everything is all set.

Note: sometimes I get only part of the page and if I click randomly around the page again...it will give me the full page.

I know this sounds absurb and very untech-like...but it works.

Hope this helps and I am sorry you are having trouble.
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Old 10-30-2008, 10:00 AM   #16
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Default Re: Unable to open Webkinz World

WW is down for the monthly extended maintenance.
Usually lots of new stuff afterwards (though it doesn't always work correctly at first).

Go to this thread to while away the time while you we wait for the site to come back up:
http://www.webkinzinsider.com/forum/webkinz-world-down-t416975.html
Lots of people posting and guessing what is coming. It gets a bit silly at times. Start reading it at the beginning if you dare -- there are a lot of pages by now!


Just so you know, often after major changes are made, I can't use the same WW log-in screen that I have up on my computer all the time. I have to close it down, close down IE, and start all over again. Sometimes I even have to re-boot the computer (easiest way for me to clear my cache) to get a functional log-in screen again. Even if I can log-in with a stale startup screen, I sometimes don't see the new changes, and I have to take the above steps anyway.

I've noticed that the white screen happens periodically, no matter what you do. It is probably an indication that WW is getting minor repairs or updates. Then you just have to wait a while (usually no more than 20 minutes) and try again. And, yes, clearing everything (as I mentioned above) often helps when all else fails.
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Old 10-30-2008, 10:12 AM   #17
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Default Re: Unable to open Webkinz World

I don't know why you can't open WW. Sometimes we "non-techie" types have ways of doing things that are serendipitously the right thing to do to get things on track again. Sometimes we have no idea and just flounder. So that covers just about all of us. Sorry I couldn't be more helpful.

But Ganz is doing one of their famous twice a month general updates and have warned us that it could be longer than usual. I could get on WW in the early 6am KT but not in the 7am KT hour. So they have started. We just have to cool our heels until they are finished. Then we will see what Ganz has in store for us.

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