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Old 10-29-2008, 09:28 AM   #1
Lil Kinz
JodyCoyote is an unknown quantity at this point

Default Unanswered: Unable to open Webkinz World

After logging in, a new page opens as usual, but stays a blank white page, and won't load Webkinz World. I hit F5 and log in again and the same thing happens.

Please help! Thanks for your thoughts and ideas in advance!

Jody
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Old 10-29-2008, 10:22 AM   #2
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Default Re: Unable to open Webkinz World

I'm not sure if it will work, but have you tried clearing your cache? It fixes a lot of problems like this. Here are Ganz's instructions on how to clear your cache:

Quote:
If you have been told to clear your cache files and do not know how to do it, please look below to find your browser and then follow the instructions about how to clear your cache files. Please note: Dial-up users SHOULD NOT attempt to clear their cache as it may create complications when trying to log back into Webkinz World.
AOL:
  • From the 'My AOL' menu, on the AOL toolbar, Click 'Preferences', then Click 'WWW'
  • Look for the 'Temporary Internet Files'
  • Click 'Delete Files', and then click 'OK'
Internet Explorer 6:
  • At the top in the pull-down menus (File, Edit, Tools etc.), click Tools, then 'Internet Options'
  • This brings up a dialog with 6 tabs across the top (General, Security, Content...)
  • Click 'General; then look for 'Temporary Internet Files'
  • Click Delete Cookies. Then click 'OK'.
  • Click 'Delete Files', then (if it appears, check off 'Delete all offline content', then click 'OK'
  • Click 'OK' again and this should clear all cached pages
Internet Explorer 7:
  • From the Tools menu, select Internet Options
  • Choose the General tab
  • Under Browsing history, click Delete
  • Next to "Temporary Internet Files", click Delete files
  • Click Close, and then click OK to exit.
Netscape:
  • Up top in the pull-down menus (File, Edit, etc.), click Edit, then 'Preferences'
  • Find 'Advanced'. Click the sign in front of the word, 'advanced'
  • You'll see 'Cache, Proxies, etc...'
  • Click 'Cache'
  • On the right you'll see buttons labeled 'Clear Memory Cache,' and 'Clear Disk Cache'
  • First, click 'Clear Memory Cache'. When the “?” dialog appears click 'OK'
  • Click 'Clear Disk Cache', when the “?” dialog appears, click 'OK'.
  • Click 'OK' again to close the Cache Dialog box.
  • This will clear all old info from your browser and the error should be finished.
Firefox:
  • Click Tools and select Options
  • Click the Privacy icon
  • Click Clear Now in the Private Data area
  • Click OK
  • Exit and re-launch the browser.
Clearing Cache on Safari 1.0 / Safari 2.0 for Macintosh OS X:
  • From the Safari menu click on ‘empty cache’
  • When asked if you want to empty the cache? Click on empty
  • Once that's done, from the safari menu click on "preferences"
  • From the Security dialog box, select "bookmarks"
  • Click on "Show Cookies"
  • A list will show up with all the cookies left on the computer.
  • Select "Remove all"
  • Once they are removed, Click "Done"
  • Close down Safari to get back to your desktop
  • Re-launch Safari and log back into Webkinz.
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Old 10-29-2008, 05:43 PM   #3
Lil Kinz
JodyCoyote is an unknown quantity at this point

Default Re: Unable to open Webkinz World

Tried that, but it's still not working.
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Old 10-29-2008, 05:45 PM   #4
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Default Re: Unable to open Webkinz World

Have you tried an alternative browser? I can't open WW at all in IE tonight but for some reason no issues at all with Firefox.
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Old 10-29-2008, 05:58 PM   #5
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Default Re: Unable to open Webkinz World

Other people were complaining of this earlier... did you try deleting you cashe... that may help
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Old 10-29-2008, 05:59 PM   #6
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Default Re: Unable to open Webkinz World

Yes I did all of that but still can't get on with IE but it's fine I'll just use FireFox, not a big issue for me. Thanks though.
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Old 10-29-2008, 06:04 PM   #7
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Default Re: Unable to open Webkinz World

"X" out then try to log in again.
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Old 10-30-2008, 09:10 AM   #8
Lil Kinz
JodyCoyote is an unknown quantity at this point

Default Re: Unable to open Webkinz World

I did try another browser, and it didn't work either, and I deleted my cache, and it did nothing. I had this probelm before, and it was the site rerouting me to the wrong address???? Any other suggestions?
JodyCoyote is offline
Old 10-30-2008, 09:40 AM   #9
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Default Re: Unable to open Webkinz World

I think your problem may have something to do with webkinz going down for maitencance today. Just wait it out till 2marrow. (Halloween) You'll hopefully be able to get in then.
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Old 10-30-2008, 09:43 AM   #10
moonmicky
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Default Re: Unable to open Webkinz World

It's not working for me either! why is there scheduled maintenance so late?
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