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Old 03-28-2009, 11:24 AM   #1
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Default Unanswered: Unable to log in- Please help!

Normally I can work things out myself, but I need help. I cannot log in my main account. I can log in my 2 other NA accounts and my Asian, but not my main. I really need to do my dailies, play games, send for trades, etc but I can't. I have tried all of my browsers (Safari, Netscape (newer and older version), Firefox) and all my computers (i-Mac, laptop, PC, e-Mac, really old e-Mac) and still no dice. I have cleared my cookies, cache, etc as well. Do I need to send GANZ an email/give them a ring? Any help would be appreciated as I REALLY need to log in. Thanks!
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Old 03-28-2009, 11:37 AM   #2
Areyel
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Default Re: Unable to log in- Please help!

What is it doing. I have several accounts one of them Areyel3 at first It said i did not exist and now when I try to log in it just says they are having a problem with their servers. I can get into areyel2 and areyel4 fine!

I was going to give it a day to clear and then call ganz and get in line. they are not open on the weekends. I also am having trouble in the e-store today.
Areyel is offline Female
Old 03-28-2009, 11:39 AM   #3
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Default Re: Unable to log in- Please help!

my uncle has the same problem that tells him there is a problem with webkinz servers. but my account logs in just fine. i hope ganz will fix this soon!
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Old 03-28-2009, 11:40 AM   #4
Areyel
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Areyel is just really niceAreyel is just really nice

Default Re: Unable to log in- Please help!

It looks like we may not be alone, but that does not change the fact that your main acct is missing its dailies and Wheel of the month!
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Old 03-28-2009, 11:43 AM   #5
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Default Re: Unable to log in- Please help!

Stupid GANZ! Well, it just says the servers aren't working. I can't not log in for 2 days!
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Old 03-28-2009, 12:53 PM   #6
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Default Re: Unable to log in- Please help!

It's nearly 2 PM in my time zone and I still cannot log in! I've been trying since 10 this morning. I realize glitches happen after maintenance but honestly...on a weekend? I've read some threads of people having problems with Arte, Wheel of WOW and other things, but at least they could log in. In fact, my message says something is wrong with the servers to try back later. All of this in an Adoption box. Does anyone have hope of getting in today for dailies and to play with our pets? Thanks for the venting, LOL!

sarinsmom and proud mom of 13 other pets
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Old 03-28-2009, 01:20 PM   #7
rosynana
Lil Kinz
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Default Re: Unable to log in- Please help!

The same problems are happening for me, trouble with the servers, yet all 3 grandsons can log into their accounts on my computer and everything works fine for them. Only my account is unable to log in. On a weekend this is terrible. Already cleared everything, still doesn't work. Sigh!
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Old 03-28-2009, 01:26 PM   #8
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Default Re: Unable to log in- Please help!

My theory is that those of us that can't even log in are on the same server (and it's having trouble). My husband can log in just fine. He just can't do the gem hunt.

For those of you that can't log in, have you noticed that the intial screen after logging in has been green for the last several days? I have had to go to the "Things to do" list to get to the hourly and daily activities list.

If you have seen the same issue, that would make it even more obvious that it's just a single server problem.

Just wish they would get it fixed. Not having WW on the weekend is horrible. I'm going crazy!!!

PegC with Gilda :goo: and Chi Chi :chi:
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Old 03-28-2009, 01:28 PM   #9
MEJEANI
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Default Re: Unable to log in- Please help!

I was in my main account for about 20 minutes and got kicked out, now I can't get back in. My other two accounts won't let me in either. This is very frustrating. When I'm ready to play WW I want to play.
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Old 03-28-2009, 02:45 PM   #10
Hollybun
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Default Re: Unable to log in- Please help!

View Post Originally Posted by rosynana
The same problems are happening for me, trouble with the servers, yet all 3 grandsons can log into their accounts on my computer and everything works fine for them. Only my account is unable to log in. On a weekend this is terrible. Already cleared everything, still doesn't work. Sigh!

Yes, this is the exact same thing happening for me...grandson's acct works, but not mine on same computer... I get the adoption box saying something is wrong with servers...I have tried clearing cache & still no luck, since this morning. I was able to access the estore though, for whatever that's worth. Glad to know I'm not the only one having trouble!
MerryO is offline Female
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