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Old 01-13-2009, 06:14 PM   #1
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Default Unanswered: Unable to get into WI -- unable to contact servers error

Last night is the second time I have been unable to get into Webkinz Insider at all. It waits for a long time. Finally a page pulls up with the below error at the top of the screen.

Click the image to open in full size.

Has anyone else had this error?
Can anyone tell me if the above page is actually a screen set up by the Webkinz Insider staff?
I have had virus issues with my computer where the virus blocks the page I visit the most (Webkinz Insider). I would like to verify if this is actually a page message that is set up in Webkinz Insider or if is a virus issue that is rerouting me.
I don't have any viruses now that I know of. I recently formatted my system again because of a virus. I no longer use IE and changed to the browser Firefox. Last night I couldn't get on WI with Firefox and IE.
I tried to delete my cookies and still couldn't get in.
I was wondering if WI is actually having server issues.
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Old 01-13-2009, 06:17 PM   #2
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Default Re: Unable to get into WI -- unable to contact servers error

I had the same thing last night! I think it wasn't WI's fault though.
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Old 01-13-2009, 06:19 PM   #3
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Default Re: Unable to get into WI -- unable to contact servers error

I got it, kept trying for a bit then went on to other things; later it pulled up, but like you I tried it in IE and Firefox {as well as 4 or 5 of my other browsers} with same result. I just recently reformatted my computer, about a month ago, but all the necessary updates are in place {and I tried it on brand new computer as well, with same page error} so I don't know what to tell you. It is so rarely down {here} that it's hard to say {or guess}.
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Old 01-13-2009, 06:21 PM   #4
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Default Re: Unable to get into WI -- unable to contact servers error

Javogabo says that the reason for this is that they are installing minor updates to WI.
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Old 01-13-2009, 07:15 PM   #5
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Default Re: Unable to get into WI -- unable to contact servers error

View Post Originally Posted by Ave
Javogabo says that the reason for this is that they are installing minor updates to WI.
Thanks so much the help!! Thanks for asking someone who would know. It makes me feel better to know that it is a Webkinz Insider page and not another virus.
I have had 3 in the past year.
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Old 01-14-2009, 09:56 AM   #6
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Default Re: Unable to get into WI -- unable to contact servers error

View Post Originally Posted by Ave
Javogabo says that the reason for this is that they are installing minor updates to WI.
Oh, this makes sense. I was in the middle of a trade on Monday and then couldn't log in to finish it until today. SO glad to be home and to see all of my Webkinz family.
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Old 01-14-2009, 10:04 AM   #7
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Default Re: Unable to get into WI -- unable to contact servers error

Its been happening to me too, but not today
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Old 01-14-2009, 11:21 AM   #8
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Default Re: Unable to get into WI -- unable to contact servers error

I have not been able to log on to WW using Internet Explorer. Firefox is working for me.

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