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We started a new account and have followed the instructions for allowing access to KinzChat Plus. We were supposed to receive an email detailing further instructions. No email was received. Tried three different emails, two different browsers, and clearing the cache several times. We called Webkinz and it also happened to the rep when she tried--no email was received.
gospottgo, what did you select as your country when you set up your account? If you selected "other" or any other country rather than NA it will not allow you access to Plus. You can call back and ask them to verify what country you selected and they can tell you. But we set up an account years ago, chose "other" because Holland wasn't on the list and it will not allow that particular country(other) to access KC+.
They don't tell you this information and it can't be changed once the account is set up. They will also NOT send you the confirming emails. There will be no way for you to know that your account is blocked from setting up the service.
One of my accounts is Asian and the country chosen is Japan. That account has KinzChat Plus. It took several tries, all in the same day to get the e-mail and then for the Webkinz site to accept the link. It was frustrating, but I was finally able to enter the information.
This happened to me once as well. I had just opened a new account, and it would not send an email. I also called Webkinz and they said to check the junk mail or spam. I tried again, and found that is where all the emails from webkinz went.
Hope this helps
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