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Old 11-10-2008, 05:53 PM   #1
e always knew I was
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Default Unanswered: Uh oh... PROBLEM WITH EXCLUSIVE!!!

Hi guys,
I have a problem. On Saturday I won the ECLUSIVE Orange rocket. I placed it in my room and logged out. Now when I log in it's stuck in my doorway and not only can I not walk into it and get in, but I can't move it either! When I walk into it, I go into the next room. PLEASE HELP!!! It's my favorite exclusive!!!
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Old 11-10-2008, 06:10 PM   #2
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Default Re: Uh oh... PROBLEM WITH EXCLUSIVE!!!

this must be some programming glitch. I am sorry, but the best thing to do is just wait.
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Old 11-10-2008, 06:36 PM   #3
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Default Re: Uh oh... PROBLEM WITH EXCLUSIVE!!!

It is a glitch. You could contact Ganz or just let it play out. Sometimes it places your items in other rooms too.
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Old 11-10-2008, 09:22 PM   #4
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Default Re: Uh oh... PROBLEM WITH EXCLUSIVE!!!

View Post Originally Posted by Ganz
If a vehicle is stuck in your room, please wait 48 hours and it should be returned to your dock. We have a special tool that clears stuck vehicles each night.
That Is What Ganz Said Here:
http://customerservice.webkinz.com/cs/us_en/ss.php

Try Filling Out The: "I Have An Object Stuck In My Door Way", Form
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Old 11-10-2008, 09:28 PM   #5
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Default Re: Uh oh... PROBLEM WITH EXCLUSIVE!!!

Hi, there is a thread here for items stuck in rooms with great tips. I've been looking for it, but haven't found it yet. Will post when I find. If the advice in there doesn't help, I think you'll have to contact Ganz. Just so you know, it is not recommended to take vehicles through doors from one room to another....especially if those rooms are very full of items. They tend to freeze up. I wil keep looking for the thread. It's definitely on here....stuck items...and it has GREAT advice on what to try!! Good luck, I hope your problem is solved soon. CJ
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Old 11-10-2008, 09:30 PM   #6
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Default Re: Uh oh... PROBLEM WITH EXCLUSIVE!!!

ConchyJane: Is this the thread you're looking for? If so, it's about items stuck on tables/other furniture, and not items on the floor stuck in doorways. The stuck items form that others have mentioned is the thing to use for things stuck on floors.
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Old 11-10-2008, 10:00 PM   #7
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Default Re: Uh oh... PROBLEM WITH EXCLUSIVE!!!

I suggest emailing Ganz
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Old 11-11-2008, 12:20 AM   #8
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Default Re: Uh oh... PROBLEM WITH EXCLUSIVE!!!

I know this is for items on tables, but maybe something here can help.
http://www.webkinzinsider.com/forum/...m-t380551.html
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Old 11-11-2008, 12:38 AM   #9
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Default Re: Uh oh... PROBLEM WITH EXCLUSIVE!!!

Here is the link for a stuck item:
http://customerservice.webkinz.com/cs/ss.php
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Old 11-12-2008, 10:01 PM   #10
e always knew I was
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Default Re: Uh oh... PROBLEM WITH EXCLUSIVE!!!

Thanks so much everyone!!! I got it out!!!
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