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Old 02-29-2008, 06:04 PM   #1
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Default Unanswered: UGH! Tried to adopt my snake today & now I cannot get into my account at all!!!!!!

Of course, NOW I read the news to NOT adopt til next week. Now what??? Am I locked out of my account until then??? I have the POTM that I want to adopt tomorrow. UGH!
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Old 02-29-2008, 06:16 PM   #2
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Default Re: UGH! Tried to adopt my snake today & now I cannot get into my account at all!!!!!!

Call ganz at 1-866-5469 as soon as possible. Also email them at support@webkinz.com. Hopefully they will get back to you very quickly. You could try clearing your cache, deleting temporary internet files, shut your computer down and bring it back up
and hope that lets you back in. So sorry you are having this problem.
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Old 02-29-2008, 06:25 PM   #3
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Default Re: UGH! Tried to adopt my snake today & now I cannot get into my account at all!!!!!!

Thanks for the tips. Of course Ganz is closed for the weekend now....... I hate to make a new account for my POTM, but I just might have to. UGH! I'm SOOOOO frustrated now. They should NOT be shipping/selling items they KNOW don't work at the time they are purchased.
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Old 02-29-2008, 06:32 PM   #4
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Default Re: UGH! Tried to adopt my snake today & now I cannot get into my account at all!!!!!!

they should ship it when you can put it on your account
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Old 02-29-2008, 06:39 PM   #5
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Default Re: UGH! Tried to adopt my snake today & now I cannot get into my account at all!!!!!!

i hope u get in soon and dont make a new account if u dont wanna im sure ur account will be fixed b4 the end of march
Old 03-01-2008, 06:52 AM   #6
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mootooyou is the cats pajamas!mootooyou is the cats pajamas!mootooyou is the cats pajamas!mootooyou is the cats pajamas!mootooyou is the cats pajamas!mootooyou is the cats pajamas!

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Default Re: UGH! Tried to adopt my snake today & now I cannot get into my account at all!!!!!!

i did the same thing! i adopted my cute little snake. i can start to log on, load up and i get a blank snake... do you get the same thing?

if you do, click on "my pets" right away and switch pets before it boots you out. i was able to switch to a different pet and get into my account. my snake still shows up blank on the my pets page, and i have no gift for it, but i am in that account.

i hope this helps!
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Old 03-01-2008, 09:05 AM   #7
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Default Re: UGH! Tried to adopt my snake today & now I cannot get into my account at all!!!!!!

Mootooyou!! SUPER REPS to you!!! You seriously just made me the happiest person in Kinzland! IT WORKED & I can play again. YAY!!!!!!!!!
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Old 03-01-2008, 01:58 PM   #8
teacherroom118
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Default Re: UGH! Tried to adopt my snake today & now I cannot get into my account at all!!!!!!

I just tried to log on my new snake and I have the exact same problem. Right before this happened, I did log in my new lil pig...I'll try to switch pets...it's nice to have this forum for help!
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Old 03-01-2008, 02:56 PM   #9
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Default Re: UGH! Tried to adopt my snake today & now I cannot get into my account at all!!!!!!

View Post Originally Posted by mootooyou
i did the same thing! i adopted my cute little snake. i can start to log on, load up and i get a blank snake... do you get the same thing?

if you do, click on "my pets" right away and switch pets before it boots you out. i was able to switch to a different pet and get into my account. my snake still shows up blank on the my pets page, and i have no gift for it, but i am in that account.

i hope this helps!
mootooyou that's a great tip. I'm gona remember this in case I run into the same problem. Sure is great of you to share it with us all. so glad you guys could get in your accounts.
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Old 03-01-2008, 04:22 PM   #10
teacherroom118
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Default Re: UGH! Tried to adopt my snake today & now I cannot get into my account at all!!!!!!

Ok, so I tried to go into my account and quickly change my pet, but my computer is too fast and the message kept beating me. So, luckily, I have a lilkinz frog to log in...I did that from the start page and was able to get back in but...now all but my frog's portrait is blank in my "my pets" window, although all of my pets/stuff is still there. I wonder if/when I will get the gifts for the snake? Will it work next week?
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