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Old 04-12-2009, 10:47 AM   #1
zoezoe101
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Exclamation Unanswered: UGH!!!!!!

Today I got a pack of series 3 trading cards and when i opened them i found that i had won the Magical Retriever!!! When i went to adopt my pet it said that i had recieved a chicken!!!!! I was soooooo mad because i never find these things and when i did it turned out to be a toal rip off!!!! I got all my hoped up only for them to be chrushed by stupid gnaz!
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Old 04-12-2009, 10:48 AM   #2
My dog likes
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Default Re: UGH!!!!!!

Maybe you should call them, or e-mail them. That sounds horrible, and I've never heard of something like that.
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Old 04-12-2009, 10:48 AM   #3
 
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Default Re: UGH!!!!!!

I am sure that it a mess up. Just call Ganz, and tell them. They should fix it!
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Old 04-12-2009, 10:49 AM   #4
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Default Re: UGH!!!!!!

Contact Ganz Imediattly I repeat Imedoidately!
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Old 04-12-2009, 10:56 AM   #5
gangnam style
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Default Re: UGH!!!!!!

Contact GANZ by phone or email IMMEDIATELY. It's probably a glitch.
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Old 04-12-2009, 10:56 AM   #6
arehouse 13 <3
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Default Re: UGH!!!!!!

Yikes! I've heard of stolen codes, but never a misplaced pet . I agree with the others, contact Ganz. If the card has an identification number of some kind, send them that so they know you're not lying.
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Old 04-12-2009, 10:59 AM   #7
zoezoe101
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Default Re: UGH!!!!!!

Yeah we tried calling them but it wouldnt go thru so my dad emailed them. (he is a really great letter writer lol) yeah my dad hated to see me dissopointed so he was willing to talk to them for me. So hopefully they will email us back soon!
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Old 04-12-2009, 11:05 AM   #8
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Default Re: UGH!!!!!!

View Post Originally Posted by dolphinsrule48
Yeah we tried calling them but it wouldnt go thru so my dad emailed them. (he is a really great letter writer lol) yeah my dad hated to see me dissopointed so he was willing to talk to them for me. So hopefully they will email us back soon!
I am glad that your dad emailed him. You must not stand by. Maybe you should try calling him again today, maybe twice today if they don't pick up. If they do pick up you should calmly explain to them what happened, and that you have already sent an email and are very upset. I would think that GANZ would want to help there customers to recieve the full satisfaction of their product. Some of GANZ employees could get right onto your problem and soon your chicken could magically change into...a magical retriever! I really wish you good luck with this and hope you recieve contact with GANZ. I am going to look up their phone number right now. Be right back with the phone number...



..Here it is!

Telephone: 1-866-WEBKINZ * 1-866-932-5469


--Star

Last edited by S.O.S.Star; 04-12-2009 at 11:10 AM..
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Old 04-12-2009, 11:17 AM   #9
arehouse 13 <3
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Default Re: UGH!!!!!!

Unfortunately, you can't actually call them right away. You need a customer service code, which only comes when you e-mail them. But once you've done that, you're good to call them if they're not very helpful in the e-mail.
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Old 04-12-2009, 11:23 AM   #10
zoezoe101
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Default Re: UGH!!!!!!

yeah its kinda funny bc i was going to name my retrieve Shimmer so now i have a chicken named Shimmer lol ( i think the chicken is but ugly no offence)
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