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Old 05-09-2009, 07:48 PM   #1
carolinahomes
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Default Unanswered: Two PSI's disappeared

Today I got two system error messages while in the trading room which resulted in me losing a PSI each time. Will the nightly system maintenance fix that and restore my items or are they gone for good? The trades apparently never went through because I didn't recieve either of the exclusive items i really wanted from the other two people. But plenty of other trades did go through today....

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Old 05-09-2009, 08:02 PM   #2
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Default Re: Two PSI's disappeared

Hmm.. If it doesn't get fixed by tomorrow, you should probably call Ganz on Monday.
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Old 05-09-2009, 08:14 PM   #3
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Default Re: Two PSI's disappeared

I've had all good experiences with contacting them through their customer service email system to get multiple items unstuck all at once, and I currently have a bunch that's stuck, so it is about time to email them again.

I've never called them yet though, is calling better?
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Old 05-09-2009, 08:31 PM   #4
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Default Re: Two PSI's disappeared

They don't answer their email anymore.
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Old 05-10-2009, 11:03 AM   #5
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Default Re: Two PSI's disappeared

Today it happened again, another system error message while attempting to trade a pet specific item, thankfully I didn't lose the item this time, but I'd say this definitely merits a direct call to Ganz to figure out the problem.

Is anyone else facing this situation with PSI's?
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Old 05-10-2009, 11:11 AM   #6
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Default Re: Two PSI's disappeared

View Post Originally Posted by jessica17
I've had all good experiences with contacting them through their customer service email system to get multiple items unstuck all at once, and I currently have a bunch that's stuck, so it is about time to email them again.

I've never called them yet though, is calling better?
I would call them with something as big as this. E-mail is best when you have a small thing like things stuck. Good luck! I hope you get your idems back.
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Old 05-10-2009, 11:21 AM   #7
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Default Re: Two PSI's disappeared

I'd call or email GANZ if it's not back by today
If that doesn't work, I don't know what you can do, sorry
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Old 05-10-2009, 11:23 AM   #8
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Default Re: Two PSI's disappeared

If you tried logging in and out and still don't have the PSI's I would call Ganz tomorrow.
Hope you get your items back.
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Old 05-10-2009, 11:26 AM   #9
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Default Re: Two PSI's disappeared

I have faced this situation once (: I just called GANZ, and they made it all better!

So, a solution to your problem would be to call GANZ ASAP!

Hope I helped (:
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Old 05-10-2009, 06:51 PM   #10
carolinahomes
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Default Re: Two PSI's disappeared

Thank you for your suggestions

I looked around for Ganz's phone number and it said that they want you first to email them to get a processing number before calling them.
Hopefully the email I just sent them is clear enough to correct things in one shot.

Thanks again.

I'm not so upset anymore today as I was able to successfully trade a PSI and some awesome rares for my very first super bed!!
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