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Old 11-19-2007, 09:26 AM   #1
Lil Kinz
cookiemamamia is an unknown quantity at this point

Default Unanswered: Trouble with Wheel of WOW and Gem Hunt--only 1 of 3 accounts have access

Three members of our household have Webkinz accounts. We all have our own accounts and passwords; we all use the same computer to access our accounts.

The first person to establish an account can access all features.

The second and third persons get, "sorry, you've already done that today" whenever we try to Gem Hunt or use the Wheel of Wow. I could Gem Hunt for the first couple of days I had the account, but not since, and the third account has never been able to Gem Hunt. We can do Wishing Well and Bingoz. It doesn't matter whether we have attempted unsuccessfully to access these features or not, so waiting 24 to 48 hours to make another attempt doesn't solve the problem. I tried accessing my account from a different computer, but had the same result.

I have emailed Ganz about this, but all I got was an unhelpful stock reply sending me to the FAQ.

Cookiemamamia
cookiemamamia is offline
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Old 11-19-2007, 11:38 AM   #2
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Donation Level 3 
Default Re: Trouble with Wheel of WOW and Gem Hunt--only 1 of 3 accounts have access

Aww..I'm so sorry this has been
happening to you. Here's the Ganz phone
nbr...it works better than email.
1-866-932-5469
Cust svc code 2407 Mon-Fri
Good luck! Please let us know, ok?
Gingerly is offline Female
Old 11-19-2007, 02:06 PM   #3
Lil Kinz
cookiemamamia is an unknown quantity at this point

Default Re: Trouble with Wheel of WOW and Gem Hunt--only 1 of 3 accounts have access

That number was super helpful!

I talked to Ganz, and they were great. The problem has to do with the time zones being off for accounts number 2 and 3--account number one is on Eastern time, but we must have messed up when we established accounts 2 and 3, and they are SEVERAL hours behind our local time.

The representative offered to reset both accounts, and then we could go back in and readopt the pets. Or, Ganz estimates that a general, system-wide fix will solve this problem for everyone in two weeks. HOWEVER, the "cost" of getting reset and more or less immediate WOW and Gem Hunting access is that we would LOSE everything and have to start over. I am very attached to my little house and all my virtual stuff, so for now, I will put up with no WOW or Gem Hunting.

Thanks, Gingerlytoo!

Cookiemamamia
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Old 11-19-2007, 02:35 PM   #4
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Donation Level 3 
Default Re: Trouble with Wheel of WOW and Gem Hunt--only 1 of 3 accounts have access

Aww..I'm so happy Ganz was so helpful
to you. Thanks so much for letting us know.
Gingerly is offline Female
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