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Old 06-13-2009, 02:47 PM   #1
SydneyKat
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Default Unanswered: trouble staying logged in--just my computer or is it the site??

Heyy i havent been on in a while and now my account doesnt seem to be letting me stay on very long like 5-ish minutes before it says im not logged in or not a member or whatever....if its just my computer i may be able to figure it out but i want to make sure its not the site or because of me not being on in awhile firstThanks a bunch SydneyKat
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Old 06-13-2009, 02:49 PM   #2
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Default Re: trouble staying logged in--just my computer or is it the site??

Sounds like time to clear cookies and cache. Are you on a laptop/desktop/iphone?
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Old 06-13-2009, 06:34 PM   #3
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Default Re: trouble staying logged in--just my computer or is it the site??

You should clear your cookies or cache.
If you have been told to clear your cache files and do not know how to do it, please look below to find your browser and then follow the instructions about how to clear your cache files. Please note: Dial-up users SHOULD NOT attempt to clear their cache as it may create complications when trying to log back into Webkinz World.
AOL:
  • From the 'My AOL' menu, on the AOL toolbar, Click 'Preferences', then Click 'WWW'
  • Look for the 'Temporary Internet Files'
  • Click 'Delete Files', and then click 'OK'

Internet Explorer 6:
  • At the top in the pull-down menus (File, Edit, Tools etc.), click Tools, then 'Internet Options'
  • This brings up a dialog with 6 tabs across the top (General, Security, Content...)
  • Click 'General; then look for 'Temporary Internet Files'
  • Click Delete Cookies. Then click 'OK'.
  • Click 'Delete Files', then (if it appears, check off 'Delete all offline content', then click 'OK'
  • Click 'OK' again and this should clear all cached pages

Internet Explorer 7:
  • From the Tools menu, select Internet Options
  • Choose the General tab
  • Under Browsing history, click Delete
  • Next to "Temporary Internet Files", click Delete files
  • Click Close, and then click OK to exit.

Netscape:
  • Up top in the pull-down menus (File, Edit, etc.), click Edit, then 'Preferences'
  • Find 'Advanced'. Click the sign in front of the word, 'advanced'
  • You'll see 'Cache, Proxies, etc...'
  • Click 'Cache'
  • On the right you'll see buttons labeled 'Clear Memory Cache,' and 'Clear Disk Cache'
  • First, click 'Clear Memory Cache'. When the “?” dialog appears click 'OK'
  • Click 'Clear Disk Cache', when the “?” dialog appears, click 'OK'.
  • Click 'OK' again to close the Cache Dialog box.
  • This will clear all old info from your browser and the error should be finished.

Firefox:
  • Click Tools and select Options
  • Click the Privacy icon
  • Click Clear Now in the Private Data area
  • Click OK
  • Exit and re-launch the browser.

Clearing Cache on Safari 1.0 / Safari 2.0 for Macintosh OS X:
  • From the Safari menu click on ‘empty cache’
  • When asked if you want to empty the cache? Click on empty
  • Once that's done, from the safari menu click on "preferences"
  • From the Security dialog box, select "bookmarks"
  • Click on "Show Cookies"
  • A list will show up with all the cookies left on the computer.
  • Select "Remove all"
  • Once they are removed, Click "Done"
  • Close down Safari to get back to your desktop
  • Re-launch Safari and log back into Webkinz.
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Old 06-13-2009, 06:40 PM   #4
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Default Re: trouble staying logged in--just my computer or is it the site??

I think the first two people are right, you should clear your cookies ad cache.
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Old 06-13-2009, 08:59 PM   #5
Kafeebunny
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Default Re: trouble staying logged in--just my computer or is it the site??

View Post Originally Posted by sydneykat
Hey i haven't been on in a while and now my account doesn't seem to be letting me stay on very long, about 5 minutes, before it says I'm not logged in or not a member or whatever....If it's just my computer i may be able to figure it out but I want to make sure its not the site or because of me not being on in awhile first. Thanks a bunch. SydneyKat
Its always good to clear your cache. Also-- Are you talking about or accounts?

Good luck!

Kayfee:el1:
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Old 06-13-2009, 10:19 PM   #6
It Expired! No more
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Default Re: trouble staying logged in--just my computer or is it the site??

You might also be ale to fix that by just checking the Remember Me box. I only have this problem when I don't check it, and all of the other times when I do check this it works just fine. Of course, the first two replies sound very techy, so I'd definitely try those first and then come to this if that doesn't work out for you.
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Old 06-14-2009, 01:19 AM   #7
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Default Re: trouble staying logged in--just my computer or is it the site??

If you are talking about WI, I used to have that problem too, until someone clued me in to the "Remember me" box below the password. You have to log in from the Forum to see it, not the front page. I haven't had the problem since I started using that.
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Old 06-14-2009, 06:47 AM   #8
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Default Re: trouble staying logged in--just my computer or is it the site??

Sometimes I get logged out because my wireless connection to my laptop will flicker If you are on a laptop, you may have lost the internet for a second
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Old 06-14-2009, 11:30 AM   #9
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Default Re: trouble staying logged in--just my computer or is it the site??

Hmm.. thats strange.. you must be experiencing
a glitch. Try waiting it out and if nothing seems
to resolve the problem maybe you can try contacting ganz.
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Old 06-14-2009, 02:38 PM   #10
wavedaddy
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Default Re: trouble staying logged in--just my computer or is it the site??

I have the same problem i keep cleaning my cach and cookies and that should fix it so I was told thaat seems to help a little. it does seem that if i let it sit without moving around it seems to almost log you out but if i page back and sometimes fwd i find that im still logged on. So i logg out refresf everything and it works again till the next time. when i jump to a room and then my name is nolonger in the left hand corner so not shure what is up execpt maybe it has to do with the speed of the connection and time it takes to load the page..

Hope things get better on here as far as connection loading but then again i have IE 8 to so it could just be me too
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