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Old 07-18-2007, 09:44 AM   #11
Lil Kinz
 
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Default Re: Trouble loading Garden Room?? Anyone Else??

Did Ganz get back to you on the garden issue? The same thing happened to me yesterday and I still can't get in my garden.
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Old 07-18-2007, 11:49 AM   #12
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Default Re: Trouble loading Garden Room?? Anyone Else??

I can't get into my yard with the garden either. Today is the second day of issues with it. It just freezes up. I will also e-mail Ganz to let them know it isn't an issue for just a couple of people.

Thanks,
Julie E
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Old 07-18-2007, 06:10 PM   #13
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Default Re: Trouble loading Garden Room?? Anyone Else??

I e-mailed Ganz this morning and haven't heard back yet. I still can't get into my outside yard.
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Old 07-19-2007, 01:30 PM   #14
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Angry Re: Trouble loading Garden Room?? Anyone Else??

I just tried and when it went to load the room, it stuck, then kicked me completely out of Webkinz :-(
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Old 07-19-2007, 07:01 PM   #15
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Red face Re: Trouble loading Garden Room?? Anyone Else??

My sister's garden has been freezing up while loading for about a week now...I e-mailed tech support yesterday but still haven't heard anything. The main thing she is upset about is that her elephant is stuck in the yard so she can't play with it!! If anyone's figured out how to fix this please post!
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Old 07-20-2007, 05:14 PM   #16
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Default Re: Trouble loading Garden Room?? Anyone Else??

Reply from Webkinz:

Hello,

Thank you for writing to us. You were having problems with your Webkinz World account.
In order for us to properly address your issue, please go to www.webkinz.com and click on the "Customer Support" link, located below the "Log In" button.
Please go to the ‘I Keep Getting Error Message' section. Once you find your specific question, please fill out the corresponding form and send us your request.

Thank you,
Webkinz Customer Support

Link for the form: http://customerservice.webkinz.com/cs/em.php

Julie E
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Old 07-20-2007, 06:21 PM   #17
sweet4the20
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Default Re: Trouble loading Garden Room?? Anyone Else??

Problem seems to be when you cover the whole floor with plants.
If you can try not to cover the whole floor and you should be fine.

I also noticed that rooms load faster in the AM WKs hours more so then the PM WK hrs.

HTH!
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Old 07-20-2007, 07:38 PM   #18
striker05chris
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Default Re: Trouble loading Garden Room?? Anyone Else??

you may have too much stuff including pets in the room idk what you could do if you cant get in the room reboot your computer or something
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Old 07-20-2007, 09:49 PM   #19
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Default Re: Trouble loading Garden Room?? Anyone Else??

I'd love to move some of the plants into the other yards, but can't get into the garden at all :-(
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Old 07-23-2007, 11:41 AM   #20
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Default Re: Trouble loading Garden Room?? Anyone Else??

my neice is having issues with her garden too
she is 5 and so sad
her mother had her make a mony goal be4 she could plant a garden
and she was about to last night and it froze up and she cant get back in
someone please HEELLPPPP
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