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Old 08-11-2011, 11:42 AM   #1
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Default Answered: trouble with kinzpost

Hi!

Does anyone have trouble with the kinzpost??? I have try some times to be sure it's not my computer but it's all the kinzpost in all of my accounts... That's bug when I sent a letter, I have no try a gift, don't want to lost it...


Click the image to open in full size.

thanks!!!
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Best Answer - Posted by Musicgurl
I noticed this on my account. The first 2 times, I tried clicking 'Back to Kinzpost' and Webkinz froze, so I refreshed the page and logged back on. The third time this happened, I sent the letter I wanted to send, waited 10 seconds, and then clicked the 'Things to Do' menu and when to the map. I then went back to Kinzpost to send another letter and I did this until I had sent all the letters I needed to send.
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Old 08-11-2011, 11:49 AM   #2
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Default Re: trouble with kinzpost

What trouble are you having? There's a known issue right now with KP where sometimes when you send it doesn't get to where it's supposed to go. I've been having that problem. I called Ganz and was told they know about the issue and are working on it. Now it seems to be working for me. I also had an experience where a package I sent didn't get to the person it was sent to, but did go to someone else. That happened twice so far.
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Old 08-11-2011, 11:58 AM   #3
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Default Re: trouble with kinzpost

Each time I send a letter, my ww account freeze and look like the picture... And I need to close my internet page and reopen and re-connect in ww.
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Old 08-11-2011, 12:00 PM   #4
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Default Re: trouble with kinzpost

View Post Originally Posted by zebultux
Each time I send a letter, my ww account freeze and look like the picture... And I need to close my internet page and reopen and re-connect in ww.
Ahhh. Not the problem I've been having, then. Sorry I can't help you with that one. You might have to phone Ganz. I assume you've tried the usual things of clearing your cache, rebooting, etc?
Good luck - sorry to hear of your headache with KP.
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Old 08-11-2011, 12:16 PM   #5
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Default Re: trouble with kinzpost

Mine doesn't go that crazy but it DOES freeze. The person I sent the item to did get it though. My WW has been freezing in certain areas ever since their server went down the other day.
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Old 08-11-2011, 04:17 PM   #6
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Default Re: trouble with kinzpost

View Post Originally Posted by vanberk
Ahhh. Not the problem I've been having, then. Sorry I can't help you with that one. You might have to phone Ganz. I assume you've tried the usual things of clearing your cache, rebooting, etc?
Good luck - sorry to hear of your headache with KP.
yes! I forgot always to mentionned I have doing all of this

Thanks for your answer!

View Post Originally Posted by NedOwl
Mine doesn't go that crazy but it DOES freeze. The person I sent the item to did get it though. My WW has been freezing in certain areas ever since their server went down the other day.
Okay, maybe all is not fixed... I will call them tomorrow if it doing the same thing...

Thanks for your answer!!!
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Old 08-11-2011, 04:24 PM   #7
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Default Re: trouble with kinzpost

WW has been freezing lately and they may have not have fully fixed the problem yet. I am sure that you will be able to send your mail soon.
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Old 08-11-2011, 04:53 PM   #8
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Default Re: trouble with kinzpost

View Post Originally Posted by dorinda1213
WW has been freezing lately and they may have not have fully fixed the problem yet. I am sure that you will be able to send your mail soon.
thanks!
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Old 08-11-2011, 06:29 PM   #9
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Default Re: trouble with kinzpost

Zebultux, do you happen to be using Chrome when this happens? When I hit "return to Kinzpost" my screen freezes and I have to shut the window and log in again. I don't have this issue on Safari, and it's only been happening since the big blackout of their servers the other day.

Also, if you only have Chrome, and if you are sending more than one piece of mail, you can pull up your "things to do" (choses a faire) tab and return to the map and go back to the Kinzpost that way instead of clicking "return to Kinzpost" (retour vers Kinzpost) and freezing.

Last edited by montana mom; 08-11-2011 at 06:29 PM..
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Old 08-11-2011, 06:52 PM   #10
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Default Re: trouble with kinzpost

I noticed this on my account. The first 2 times, I tried clicking 'Back to Kinzpost' and Webkinz froze, so I refreshed the page and logged back on. The third time this happened, I sent the letter I wanted to send, waited 10 seconds, and then clicked the 'Things to Do' menu and when to the map. I then went back to Kinzpost to send another letter and I did this until I had sent all the letters I needed to send.
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