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Old 06-17-2007, 11:24 PM   #1
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Default Unanswered: trouble adopting

yesterday I tried to adopt a frog but it said my code was already used. I sent a complaint to Ganz but havn't heard back from them yet. Has anyone else had this problem?
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Old 06-18-2007, 12:15 AM   #2
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Default Re: trouble adopting

It can take some time to hear back from Ganz. There's a phone number, but I don't know it.

If it's any comfort, this has happened before, Ganz will be in touch, and I'm sure they will give you a new code.

Sorry you've had to deal with this hassle!
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Old 06-18-2007, 12:19 AM   #3
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Default Re: trouble adopting

Thank you for the info. I hope they do give me a new code. I have 15 webkinz and this is the first time this has happened to me.
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Old 06-18-2007, 06:33 AM   #4
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Default Re: trouble adopting

My sister and I got raccoons 2 days ago. My code worked, with hesitation. My sister typed in her code, and it said it was already used! She got really sad and all, and then I realized something...she was typing in an old code from her pig--she was so excited she didn't even pay attention to the fact that the code she was typing in wasn't the right one. Once she typed in the right code, her raccoon was successfully adopted!

Thought that story was kind of funny...but contact Ganz (if that definitely is the right code... )
Old 06-19-2007, 11:53 PM   #5
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Default Re: trouble adopting

I'm happy to announce that Ganz has issued me a new code for my frog and it worked. A customer service lady called me this morning and asked if I knew anyone named Kera in Pittsburg. I assured her I did not especially since I live in Louisiana. She then had me read all the numbers on the barcode that came with my pet and asked the date and place of purchase. I had to prove that I had the tags so I hope everyone is keeping theirs just in case.
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Old 06-20-2007, 08:50 AM   #6
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Default Re: trouble adopting

Closed thread as question was answered. Please pm me if you have any questions or feel like your question was not answered.
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