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Old 10-08-2011, 02:07 PM   #1
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Default Unanswered: Tropical Island Pup adoptions crashing accounts!

I have adopted two Tropical Island Pups as of today on two separate accounts and they've both crashed. The pets came from two different vendors so I don't think there's an issue there. I adopted the first pet on my main WK acctount and was on Firefox at the time. When it was time to see the pet's Bio it was completely blank and then I was automatically logged out. I then adopted the second Tropical Island Pup on a separate account using Safari and experienced the same thing. The only difference is that when the Bio came up it said "Unidentified" before I was quickly logged out. I've attempted to log into both accounts repeatedly using different computers and browsers and keep running into the same problem. As soon as my pets load completely I get a "Sorry, you can't log into Webkinz at the time," error message. I'm REALLY bummed and of course it's the weekend now and Ganz isn't available for help until Monday. Anybody else experiencing this or have any advice/suggestions??? I'd really appreciate it. This is my first time "creating" a thread so I hope I did this right.

O.K. guys!!! So I feel horrible... I just realized that the WI post that gives info on the Tropical Island Pup clearly states that it isn't adoptable at this time and if you adopt it too soon, you'll be locked out of your account. I'm so embarrassed and apologize for my error. This is my first attempt at creating a thread too... I think I'll stick to letting others create a thread and work off of that in the future. Again my apologies for this. Is there maybe a way that this thread can be closed or something so I don't confuse people?? Ahhh... I feel awful!

Last edited by firepuck; 10-08-2011 at 02:07 PM..
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Old 10-08-2011, 02:08 PM   #2
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Default Re: Tropical Island Pup adoptions crashing accounts!

That is a BUMMER. I noticed this
" snojen1618 The Pup will not be programmed until the 12th. To get in before then, you will need to have Ganz remove the Pup from your acct.
1 day 5 hours ago"

on the twitter section of the front page after I saw you post. Don't know if it still applies or not.
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Old 10-08-2011, 05:17 PM   #3
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Default Re: Tropical Island Pup adoptions crashing accounts!

Aw, please do not feel bad, we all make mistakes.
I would give Ganz a call, see if they can help you. Contact Ganz - Webkinz Insider Wiki Good luck!
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Old 10-08-2011, 05:23 PM   #4
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Default Re: Tropical Island Pup adoptions crashing accounts!

I am so sorry. Use Mickey26's Information and you should be set.
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Old 10-08-2011, 06:08 PM   #5
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Default Re: Tropical Island Pup adoptions crashing accounts!

Please contact Ganz.
Also look at the top of the fourm.
It says not to adopt the Tropical Island Pup because it will lock you out of your account.
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