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Old 01-13-2009, 05:34 PM   #1
Bluj
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Unhappy Unanswered: Trophy stuck in the middle of my floor..

I've had a truck trophy stuck in the middle of my floor for about 2 months now, and I STILL CAN'T move it!!! I've messaged Webkinz a few times, with nothing fixed yet..
Anyone have any suggestions?
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Old 01-14-2009, 02:34 AM   #2
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Default Re: Trophy stuck in the middle of my floor..

Did you originally have it on a table or pedestal? If so, do you remember what it was? There is a trick to fixing stuck items on your own if it was on a table. You remove the table, then put it back in the exact same spot exit the room, then re-enter. That often solves the problem. Occasionally I've had to try twice, sometimes I've removed the table, exited the room, went back in, replaced the table, exited and re-entered again. Eventually it will fix itself, but then you have to put it in a different place, or it may get re-stuck.

Another thing that has worked for some people is putting new things into the room and re-arranging things a bit. If you don't remember what originally was under the trophy, try putting something else in that spot. Sometimes playing around a bit works. Sometimes logging off and clearing your cache in combination with the above may work.

If that doesn't work for you, you may have to fill out another "I've got something stuck in my room" form. If you go to the log-in page of WW, look for Customer service, and then look for that option. I've had them fix things within a day or two when I did this. Hope you get unstuck soon.
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Old 01-14-2009, 10:05 AM   #3
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Default Re: Trophy stuck in the middle of my floor..

I currently have two trophies stuck in one room, a snow globe in another room, and a lamp in a third room. I have tried everything to remove them, but nothing has worked. I have contacted Ganz several times with the "something stuck in my room" but they are still stuck there. In the spot I have the lamp stuck, I put something over it and that seemd to work for two days. Now the item I put over the stuck lamp has disapeared and the lamp still shows in the spot. I have the room posted on "My Page" and the funny thing is when you look at the room from my page, the lamp is not there, the item I put over it shows up. I can't figure it out! I have given up for now..........
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Old 01-14-2009, 10:13 AM   #4
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Default Re: Trophy stuck in the middle of my floor..

It's just that trophy. It can't go on the floor at all. The same thing happened to me twice with my cash cow trophy and I've heard other people talking about it as well. Both times I've sent the "stuck item" email and it was fixed with in a couple of days. All of the other ones can go on the floor. I'm not sure what the problem is with cash cow. It wasn't like that before and hopefully once they get too many emails about it being stuck, they'll take care of the problem.
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Old 01-14-2009, 12:23 PM   #5
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Default Re: Trophy stuck in the middle of my floor..

idk what to tell you
i had the same stuck on my floor
and i messaged webkinz yesterday when i logged out
& when i logged back on it was all fixed.
I was surprised, normally it takes weeks.
keep emailing them !
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Old 01-14-2009, 12:25 PM   #6
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Default Re: Trophy stuck in the middle of my floor..

yup, I was about to say what everyone else wrote.
That's why I avoid putting anything on top of furniture.
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Old 01-14-2009, 12:26 PM   #7
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Default Re: Trophy stuck in the middle of my floor..

View Post Originally Posted by Bluj
I've had a truck trophy stuck in the middle of my floor for about 2 months now, and I STILL CAN'T move it!!! I've messaged Webkinz a few times, with nothing fixed yet..
Anyone have any suggestions?
On the WW Sign-In page, go to Customer Service, to the "I have something stuck" page. Fill out the Stuck Item form. I find that is the most efficient way to get the message to them, they are very good at fixing the problem. If they don't fix it, re-send a week later till they do.
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Old 01-14-2009, 06:59 PM   #8
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Default Re: Trophy stuck in the middle of my floor..

It seems like there are a lot of items getting stuck right now, especially Cash Cow Trophies. I went into one of the girls accounts today; one room had 6 trophies stuck, another had a Corn Husk Doll and a Webkinz Cares Plush Bear stuck.

It's not one of those, "because of this I will NEVER play Webkinz AGAIN!" things, but more one of those ... "c'mon, Ganz - please try to do more to prevent this" things.
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Old 01-14-2009, 08:55 PM   #9
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Default Re: Trophy stuck in the middle of my floor..

It's frustrating when something gets stuck. I've written a thread on how to unstick something, but if it's on the floor & not on a table, you'll need to contact Ganz. If you'll click on the link in my siggie, the thread explains how to contact Ganz. Good luck
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Old 01-14-2009, 09:09 PM   #10
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Default Re: Trophy stuck in the middle of my floor..

there is a way to get them to unstuck them. i think someone told you arleady. but it works really well!

---------- bballmars added 0 Minutes and 20 Seconds later ----------

it you have questions just send me a quick message!

Last edited by bballmars; 01-14-2009 at 09:09 PM.. Reason: Automerged Doublepost
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