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Old 03-07-2009, 07:30 PM   #1
I'm now a
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LILJOHN95 is a jewel in the roughLILJOHN95 is a jewel in the rough

Default Unanswered: Trophy Stuck

O.k. today I was taking all my trophys out of a room to redecorate but then I clicked on one and it was stuck. Then i hopped to another room and came back and my trophy was gone and my webkinz guide book thing was on the floor. So I picked that up and left the roome, then I came back again. When i came back my trophy reaperared on the ground and ou could walk through it. I read some guides on wi about how to unstuck an item but none of them worked. What should I do?
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Old 03-07-2009, 09:38 PM   #2
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Default Re: Trophy Stuck

try contacting Ganz either by phone (1-866-WEBKINZ) or by the customer service page on the webkinz website. They can fix the trophy for you
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Old 03-07-2009, 11:54 PM   #3
MissPremie
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Default Re: Trophy Stuck

That happens a lot, so don't worry too much about it. Most of the time, if you log off and back on, it resets itself. However, sometimes you have to wait a day. If it still doesn't work, your best bet is to contact Ganz.
Good luck!
Old 03-08-2009, 12:52 AM   #4
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Default Re: Trophy Stuck

Try Ganz 'stuck item' page on their website. It really works. Just fill out the form and them items come back into the dock in a few days. They did it! It is under their "Customer Support" section. GL!
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Old 03-08-2009, 01:16 AM   #5
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Default Re: Trophy Stuck

Is it the Cash cow trophy? Just wondering.
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Old 03-08-2009, 01:50 AM   #6
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Default Re: Trophy Stuck

Oh, well that's not good. Instead of calling ganz, someone here at WI has came up with a great guide to removing a stuck item. Was it on the floor or on a pedistal? if it was on the floor you will unfortunately have to call ganz (which isn't bad i just personally don't like calling (: ) ohkay, well here is the link. hope it helps!

http://www.webkinzinsider.com/forum/f137/how-unstick-stuck-item-table-guide-380551/
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Old 03-08-2009, 03:26 AM   #7
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Default Re: Trophy Stuck

Just a warning: if you fill out a "I've got something stuck" form, they will deal with it in a few days usually, but they'll remove every one of that particular item from your entire house and put it in your dock. If it's a trophy, and you have a trading card for that one, even the trading card will go in your dock, where it will get stuck forever unless you call them (happened to me...)

You may want to try to unstick it yourself again. Replace the same table/pedestal that it was originally on in the exact same place, walk, not jump out of the room, then re-enter. That usually does the trick. Occasionally I've had to do it twice. Once I even had to log out in between steps, but sooner or later I've always managed.

If it won't co-operate, these stuck items will often sort themselves out on their own after a few days. You could give it the "wait and see" approach for a day or two, then contact Ganz.
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