Rare times in local KT. Place your mouse over times and items for time conversions and info.
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Hello, I am hoping someone has a suggestion. One of my rooms has 3 or 4 different pedestals each with a trophy on them. One of the trophies (Goober's Lab) has moved from the pedestal onto the floor. Now I am unable to move the pedestal or the trophy, it is like they aren't in the room any longer. How can I correct this?
This use to happen to me all the time. This may sound strange, but I had several pictures on the wall in that room. When I removed the pictures and switched rooms, the trophy would be back in its place when I would go back to that room. It's worth a try.
I had the same problem at the beginning of the summer and all of my trophies were stuck on the floor an dnot at the pedestals.
SO HERE IS WHERE YOU GO FILL OUT THIS FORM...... it is under the costumer service you are looking for a from called " STUCK ITEMS" fill it out be as specific as you can eg. goober's trophy disco ball <<<<<<<<< Spelling must be correct as well; I think they copy and paste.
I had too many stands an trophies so they never got around them all so I had a friend of a cousin fix but the form works just as well. Calling them gets you nowhere. Good luck
Try logging in and out, usually that works for me.
If not, go to www.webkinz.com and click the "Customer Support" Link, there you find the tab with the " I have something Stuck" Then you select ' Item' and fill out your information in the blanks. Ganz is fairly quick when they edit your house.
I have that problem periodically as well. Items that just float and my webbie just walks right thru them. I usually try logging out first. But if it doesn't work the next day, I send the note to Ganz thru the Customer Support tool as Wolf suggested and they send me an email telling me it will be fixed in 48 hours. They put it in your dock for you, so you know it's been corrected. Seems like items that sit on tables or trophy stands do that every now and again. Try that and see if that helps.
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