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Old 07-08-2010, 09:13 AM   #1
bubbuh2000
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Default Unanswered: Trophy not awarded

I completed all of the new dead end danger mazes, but I was not awarded the trophy. I cleared cache, exited and reentered WW, but still nothing.

How do I contact GANZ about this?

THanks
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Old 07-08-2010, 09:28 AM   #2
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Default Re: Trophy not awarded

Call GANZ

Telephone: 1-866-WEBKINZ or 1-866-932-5469
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Old 07-08-2010, 10:33 AM   #3
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Default Re: Trophy not awarded

Bubbah...the same thing appeared to happen to me last night...I luckily took a screen capture of actually winning the trophy, but everything then when a little 'wacky' and it seemed that my computer was getting 'hung up'. When I finally got back to my WW account I had no trophy either. I went back into the Mazin' Hamsters and according to the menu, I had successfully completed all levels.

Needless to say, I logged out of my account, cleared my Cache and logged back in, loaded my dock, and sure enough, the trophy showed up as the very last item in my objects...actually making it the last item in my entire dock. I do hope yours shows up. If not, I'm sure that one of the Service Reps will be able to access your account and see that you have completed all levels and will then be able to see that you have no trophy and they should be able to fix this problem for you...My hope is that it fixes itself for you as it did for me and your trophy just shows up!
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