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Old 10-26-2008, 04:00 PM   #1
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Angry Unanswered: Trading Card Album Help!!!!

So, i bought some trading card albums fom the w shop a while back. Series 1, and a series 2. I put them in one of the bedrooms. I have a couple of virtual trading cards in each album. I can open series 2, but not seies 1. I can't pick either of them up or move them. It's like they're not even there, but i can see the albums laying there. Please help!!!!! It doesn't say what to do when this happens in webkinz.
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Old 10-26-2008, 04:03 PM   #2
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Default Re: Trading Card Album Help!!!!

That happened to me! I put a book on a table then it "fell off" and for literally 6 months i cant move it or read it. I guess just leave it there for now and call up Ganz, but they put me on hold for hours until i finally hung up
Old 10-26-2008, 04:11 PM   #3
Edward♥Cullen
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Default Re: Trading Card Album Help!!!!

Im sorry. After I got my T1 and T2 cards i just left them in my room. Haven't touched them since. LOL. Click the following link:
http://customerservice.webkinz.com/cs/us_en/ss.php
It will take you to the WW customer service "I have an item stuck" page.
Hope they fix it soon!
~E-Angel
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Old 10-26-2008, 05:19 PM   #4
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Default Re: Trading Card Album Help!!!!

My daughter had this exact same thing happen. We used the link that E-Angel provided and the item was in our dock so we could place it back in our room within 2 days. We didn't receive any notice back, just logged in and it was in the dock. We haven't had a problem with it since then. We placed the binders on the floor now though just to be sure because when we put new trading cards on we can't wait to open and see if we have unlocked anything lol

Good luck to you, hope they are just as fast for you
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Old 10-26-2008, 05:23 PM   #5
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Default Re: Trading Card Album Help!!!!

do i absolutely have to give them my pet's secret code? if i do, i have 3 pets. which one do i give?
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Old 10-26-2008, 05:25 PM   #6
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Default Re: Trading Card Album Help!!!!

that happened to me, with a monkey and monkey dummy! Cause there is a long time glitch with the funky table, where my dummy was resting.
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Old 10-26-2008, 08:58 PM   #7
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Default Re: Trading Card Album Help!!!!

I read a thread somewhere about how to unstick an item yoursef without contacting Ganz. I might not get this right, but first remove the table or pedistal that the stuck item is on, leave the room and then come back in. Once you're back in, put the table or pedistal back on top of the stuck item. Leave the room again and when you return, the item should be unstuck. I've done this a couple of times and it works!! I'm just going by memory here so if I have the steps wrong, please, someone correct them. good luck!
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Old 10-26-2008, 09:05 PM   #8
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Default Re: Trading Card Album Help!!!!

View Post Originally Posted by b88kw8rm
do i absolutely have to give them my pet's secret code? if i do, i have 3 pets. which one do i give?

If you have to give a secret code, it doesn't matter which one - any of them should do the trick! Good luck!
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Old 11-02-2008, 08:10 PM   #9
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Default Re: Trading Card Album Help!!!!

the site that e-angel gave really works!!! Thank you. problem fixed!
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