Rare times in local KT. Place your mouse over times and items for time conversions and info.
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So, i bought some trading card albums fom the w shop a while back. Series 1, and a series 2. I put them in one of the bedrooms. I have a couple of virtual trading cards in each album. I can open series 2, but not seies 1. I can't pick either of them up or move them. It's like they're not even there, but i can see the albums laying there. Please help!!!!! It doesn't say what to do when this happens in webkinz.
That happened to me! I put a book on a table then it "fell off" and for literally 6 months i cant move it or read it. I guess just leave it there for now and call up Ganz, but they put me on hold for hours until i finally hung up
Im sorry. After I got my T1 and T2 cards i just left them in my room. Haven't touched them since. LOL. Click the following link: http://customerservice.webkinz.com/cs/us_en/ss.php
It will take you to the WW customer service "I have an item stuck" page.
Hope they fix it soon!
My daughter had this exact same thing happen. We used the link that E-Angel provided and the item was in our dock so we could place it back in our room within 2 days. We didn't receive any notice back, just logged in and it was in the dock. We haven't had a problem with it since then. We placed the binders on the floor now though just to be sure because when we put new trading cards on we can't wait to open and see if we have unlocked anything lol
Good luck to you, hope they are just as fast for you
I read a thread somewhere about how to unstick an item yoursef without contacting Ganz. I might not get this right, but first remove the table or pedistal that the stuck item is on, leave the room and then come back in. Once you're back in, put the table or pedistal back on top of the stuck item. Leave the room again and when you return, the item should be unstuck. I've done this a couple of times and it works!! I'm just going by memory here so if I have the steps wrong, please, someone correct them. good luck!
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