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Old 04-11-2009, 09:07 PM   #1
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Default Unanswered: TOURNAMENT ARENA

Whenever I try to check my scores in the Tournament Arena, I get kicked out of Webkinz. This has been happening ever since they redesigned the Tournament Arena. It's frustrating. Are they ever going to fix their server problems?
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Old 04-11-2009, 09:22 PM   #2
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Default Re: TOURNAMENT ARENA

Hello! I'm sorry to hear that you are having this problem. Unfortunately, sometimes when Ganz does updates and the maintainance, other glitches are created. I believe they are aware of the glitch, at this point in time, but maybe contact them after the holiday, so they are sure to know it. Then, they will probably try and fix it during the next nightly/major maintainance there is. Have delicious dreams of chocolate and candy, for Easter tomorrow!
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Old 04-11-2009, 09:30 PM   #3
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Default Re: TOURNAMENT ARENA

Hi! I am really sorry that you are getting logged out automatically, but usually after Ganz updates the servers, Webkinz is a little sensitive for a while. Don't worry, the problem will be resolved soon. Hope you have a wonderful Easter. Take Care!
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Old 04-11-2009, 09:57 PM   #4
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Default Re: TOURNAMENT ARENA

I have experienced the same thing. I am the top winner in one of the levels in Smoothie Moves and second or third on the other. Everytime I try to check what score I need to be for the top winner I get kicked off.
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Old 04-12-2009, 10:56 AM   #5
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Default Re: TOURNAMENT ARENA

We may have to wait until the 'Spring Celebration' is over for that to happen, then they will do a maintenance. If you want to lodge a complaint to Ganz, go to the section in the Questions on the login page. (I will provide a link) and fill out the form for 'Our question does not appear above.' and they will get back to you as quickly as possible. The more of these that are lodged, the greater the chance they will attend to the problem. Only a few complaints about it, they do nothing. BUT if everyone says they have a problem, they get on it a whole lot quicker
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