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Old 04-02-2009, 02:21 PM   #1
mimigent
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Angry Unanswered: Totally white screen

When I try to log in, my screen goes totally white and I can only get out of it by control, alt, delete. I was in the site last night and all was well. Anyone have any ideas of what I can do? I've tried clearing my history. I can get into the new estore but the items either do not show up or post very slow. Please help I'm having Webkinz withdrawal depression!!:deer:
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Old 04-02-2009, 02:26 PM   #2
me is bored xD
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Default Re: Totally white screen

Try to get in to where Wi or WW? Well, if it is WW, then try going to the contact us, then clicking the log in from there. Or, I had this problem a few days ago on a mac. I pushed reset safari, and it worked like new
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Old 04-02-2009, 02:36 PM   #3
NanaAboo
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Default Re: Totally white screen

I had this problem several months ago. I either got a solid green screen or a solid white screen. I called Ganz and the nice lady told me to do this and it worked:

Open RealPlayer and go to "Tools" and then "Preferences". Click on "Download & Recording". Uncheck the box that says "Enable Web Downloading & Recording".

Hopefull this may help!
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Old 04-02-2009, 02:39 PM   #4
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Default Re: Totally white screen

That happened to me once... I just x'ed out and opened up the WW homepage and when I tried to log in, it worked... good luck!
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Old 04-02-2009, 03:04 PM   #5
mimigent
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Default Re: Totally white screen

View Post Originally Posted by mimigent
When I try to log in, my screen goes totally white and I can only get out of it by control, alt, delete. I was in the site last night and all was well. Anyone have any ideas of what I can do? I've tried clearing my history. I can get into the new estore but the items either do not show up or post very slow. Please help I'm having Webkinz withdrawal depression!!:deer:
Thanks for all of the suggestions. I remembered that I hadn't tried the good old Microsoft fix of rebooting the computer and hooray, it worked. I'm back in. Thanks again for all your help. This has been the best thing about being a Webkinz Insider member.
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Old 04-02-2009, 03:08 PM   #6
me is bored xD
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Default Re: Totally white screen

View Post Originally Posted by mimigent
Thanks for all of the suggestions. I remembered that I hadn't tried the good old Microsoft fix of rebooting the computer and hooray, it worked. I'm back in. Thanks again for all your help. This has been the best thing about being a Webkinz Insider member.
Thats great! But, you should try out the DCT some Then, you will say this is the second best xD
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